Local Service Unit Sales Manager

Our local Service Unit sells and delivers comprehensive life-cycle services to our customers, covering installations, spare parts, preventive and corrective maintenance, upgrades and extensions, as well as engineering and diagnostic services across power grid products and systems, especially within transformers, high-voltage products, and power distribution solutions.

The opportunity

We are now looking for a Local Service Unit (LSU) Sales Manager to our Service Business Unit in Finland. This role will directly report to Local Service Unit Manager and functionally to the Hub Marketing & Sales Manager. This role will collaborate closely with the Hub Sales team, working together with Country Local Sales Manager (LSM) and the local Front-End Sales team and the market managers and sales teams of the Product and Systems Business Units, and across Hitachi Energy.

• Adopt, plan, and implement hub service sales strategy based on the global and regional strategies and targets related to the entire service portfolio. Lead the sales teams in delivery and exceeding targets in terms of orders, GM%, response time and customer satisfaction for the full-Service portfolio. Responsible for accurate Sales order forecasting by use of SFDC and improving data quality.

• Participates in negotiations of major contracts to secure service orders volume.

• Identify and pursue new business opportunities and partnerships. Generating and identify service sales leads by analysing the IB potential. Responsible for the LSU Sales Budgeting.

• Establish long-term customer relationships with key customers and decision-makers.
• Collaborate with internal and external stakeholders on delivery of Service Agreements.
• Implement and execute strategies to support the Service growth ambition.
• Develop pricing strategies in the country to maximize profitability. Conduct detailed market analysis to inform pricing decisions. Enable the Service sales team organization to deliver the growth of the business by being responsible to ensure training and increased capabilities are achieved.

• Support and take lead when needed for marketing activities and events (trade shows, conferences, customer events) in the country.
• Ensure that the inside sales organization and tendering process including the Risk Review process is followed and respected and that the risk assessments related to price and quality, register required information into the appropriate customer database, ensure technical reliability, safety, best solutions to satisfy customer's needs and complies with health and safety directives.

• Stay updated on technological advancements and market trends to proactively identify opportunities for innovation and differentiation in service offerings to support the business unit's vision.

• Establishes long-term customer relationships with key customers and decision makers by understanding the requirements, regulations and exhibiting high expertise in technical solutions and products.
• Ensures customer satisfaction issues are registered and responded to by the team.

• Supports the team by participating in sales activities when needed.
• Responsible for feedback on sales development, distribution of resources for service sales activities and the current status of the market.
• Collaborates with Business Units and account teams to position different service offerings.
• Evaluates and shares relevant information on installed base data, sales leads, customer's and competitor's solutions and marketing trends with the team.

• Bachelor's or Master's degree in a relevant area or equivalent experience.
• Significant and demonstratable experience in Service Sales, including IB Management.
• Strong customer relationship skills.
• Proven understanding of Hitachi Energy systems and products.
• Experience working within the energy sector.
• Strong analytical and strategic thinking abilities.
• Excellent communication skills in Finnish and in English.
• Ability to work in a fast-paced, dynamic environment.