Learning Operations Specialist

The opportunity:

The Learning Operations Specialist is responsible for ensuring the smooth, consistent, and high-quality execution of all learning processes within the Service Academy. This role operationalizes the Service Academy's governance, data, and process frameworks, enabling efficient program delivery, learner administration, reporting, and continuous improvement. The position acts as a connective tissue between global training centers, business functions, and learners, ensuring that every learning experience under the Service Academy brand is well-managed, measurable, and aligned to business goals. This role is key to moving the Service Academy from a decentralized training function toward an integrated, data-driven learning platform that strengthens the Service culture, accelerates capability building, and supports innovation and performance across the business.

How you'll make an impact:

• You will Administer and continuously improve the global learning operations process landscape from scheduling and enrolment to certification and reporting, ensure consistency and quality in the management of courses, catalogs, instructors, facilities, and digital content across regions and systems, maintain the "single source of truth" for Service Academy learning data, ensuring accuracy and compliance with governance frameworks.
• You will support the operational integration of enterprise learning technologies (LMS, CMS, AI tools, analytics dashboards) to create a seamless learner and customer experience, coordinate global scheduling and logistics for priority programs, including induction, certification, and technical or adaptive capability programs, manage learning content workflows, version control, and metadata tagging aligned with the Academy's content governance standards.
• You will track, analyse, and report key learning KPIs such as participation rates, time to certification, completion, learner satisfaction, and impact metrics, support the creation and maintenance of consolidated dashboards for internal and external reporting.
• You will work closely with analytics and governance leads to ensure data integrity and to translate insights into recommendations for improvement, contribute to the Service Academy's shift toward a performance-driven learning culture by connecting learning data to business outcomes.
• You will act as the operational point of contact for learners, instructors, and internal stakeholders to resolve issues and enable smooth execution of programs, ensure that every learner interaction reflects the Service Academy brand and commitment to excellence.
• You will support communication, enrolment, and evaluation processes, ensuring accessibility, transparency, and efficiency, gather feedback and partner with the Learning Experience & Innovation team to improve the end-to-end learner journey.
• You will support the implementation of governance standards, templates, and operating procedures across the global learning network, coordinate audits and reviews to ensure compliance with quality, HSE, and certification standards.
• You will maintain documentation, repositories, and knowledge bases that support continuous improvement and alignment, ensure data privacy, accessibility, and security standards are met across systems and platforms.
• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• You hold a bachelor's degree.
• Should have 3 to 5 years of experience in learning operations, learning administration, or program management within a corporate or technical environment.
• Familiarity with the Cornerstone learning management system preferred, transfer of a knowledge about other LMS systems can be accepted.
• Strong data orientation and able to work comfortably with Excel needed, ability to work with Power BI, or other analytics/reporting tools preferred.
• Proven ability to manage multiple priorities, coordinate across regions, and deliver operational excellence in a complex, matrixed environment, understanding of service and/or engineering business contexts (preferred).
• Passion for making learning efficient, scalable, and impactful, detail-oriented and process-driven, with a continuous improvement mindset, collaborative and service-minded individual who thrives on helping others succeed.
• Curious about the intersection of technology, data, and human performance, energized by building order, clarity, and flow within complex systems.
• Excellent communication, organization, and stakeholder coordination skills.