Internship in Customer Experience and Continuous Improvement 80 - 100% (f/m/d)

The opportunity

Join our Services team and shape meaningful customer experiences in a supportive environment. You work with colleagues who value collaboration, curiosity, and continuous learning. You contribute to projects that improve customer journeys and strengthen service excellence. You grow through hands-on work, open feedback, and inspiring global interactions. You develop your skills in a space that welcomes diverse perspectives and encourages innovation.

How you'll make an impact

• Assist in mapping and analyzing existing customer service processes to identify pain points and areas for improvement
• Support the development and implementation of strategies to enhance the overall customer experience, including digital and traditional touchpoints
• Collect and analyze customer feedback data (surveys, interviews, support tickets) to identify trends and actionable insights
• Participate in continuous improvement projects, utilizing methodologies such as Lean, Six Sigma, or similar, to streamline service operations and reduce inefficiencies
• Collaborate with various internal departments (e.g., Sales, Operations, Technical Support) to ensure a holistic approach to customer satisfaction
• Help prepare reports and presentations on project progress, customer experience metrics, and improvement recommendations for management review
• Conduct research on industry best practices in customer experience and continuous improvement within the energy sector
• Support the creation of documentation and training materials related to new processes or improved customer interactions

• Currently pursuing a Bachelor's or Master's degree in Business Administration, Industrial Engineering, Operations Management, Marketing, or a related field
• Strong analytical and problem-solving skills with an ability to interpret data and draw meaningful conclusions
• Excellent communication (written and verbal) and interpersonal skills, with the ability to collaborate effectively in a team environment
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) is essential, familiarity with continuous improvement methodologies (e.g., Lean, Six Sigma, Agile) is a plus
• Demonstrated interest in customer experience, service delivery, and operational excellence
• Ability to work independently and manage multiple tasks in a fast-paced setting