Hub Operating Unit Service Manager, Asia Pacific
How you'll make an impact:
Service sales delivery
Creates, plans, and implements service sales strategy by increasing the installed base (IB) penetration, effectively utilizing ServIS (the approved Service database). Promotes value-added service product offerings supporting Life Cycle Management (LCM).
Volume and profit
Achieves service sales volume by ensuring the team sells the entire service portfolio at the expected GM%. Participates in negotiations of major contracts to secure service sales volume.
Service Sales Targets
Ensures achievement of service sales targets, providing cost-effective solutions to the customers and initiating improvement plans including Advanced Services and Retrofits.
New opportunities
In collaboration with the Service sales team generates and identifies service sales leads by analyzing the IB potential and targeting those new IB opportunities from emerging trends with the Service solutions available. Determines account and acquisition plans to support growth.
Customer Approach
Establishes long-term customer relationships with key customers and decision-makers by understanding the requirements, and regulations and exhibiting high expertise in technical solutions and products. Ensures customer satisfaction issues are registered and responded to by the team.
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Sales process
Supports the team by participating in sales activities when needed. Responsible for feedback on sales development, distribution of resources for service sales activities and the current status of the market. Collaborates with Business Units and account teams to position different service offerings. Evaluate and share relevant information on installed base data, sales leads, customer's and competitor's solutions and marketing trends with the team.
Marketing
Acts as a marketer/salesperson of Hitachi Energy's service products and solutions during marketing activities (trade fairs, exhibitions, conferences, customer meetings). Translates the needs of customers into relevant Hitachi Energy Service offerings and solutions.
Health, safety and integrity
Contributes to risk assessments related to price and quality. Registers required information into the appropriate customer database. Ensures technical reliability, safety and cost-effective solutions to satisfy customer's needs. Complies with health and safety directives.
People leadership and development
Drives sales efficiency by ensuring adequate selling skills for service sales team members and that the area of responsibility is properly organized and staffed. Coaches the team in formulating sales plans, in negotiating, and in developing customer segment expertise. Actively demonstrates one Hitachi Energy approach and guides direct and indirect subordinates.
Your background:
- Engineering/Trade qualifications - Electrical or equivalent, >5 years' experience in Electrical Manufacturing or Power Industry ins similar role
- experience across Electrical Industry within construction, Utilities, Power Generation or Power Systems projects an advantage
- background in Quality standard compliance, Six Sigma, Lean Manufacturing and Continuous Improvement methodologies
- Awareness of power system technology
- Advanced computer skills across MS Office, MSTeams, Outlook, Sharepoint.
- Excellent written and verbal communication skills, high attention to detail
- Expresses opinions, able to work with multiple stakeholders and positions
Behavioural & Leadership Competencies:
Safety and Integrity: Act Responsibly - Integrity, Transparency, Safety
- Expert level, familiarize self and execute action plans for safety and integrity
- Take personal responsibility for safety of self and colleagues, do not look the other way
Customer focus and Quality - Focus Externally
- Customer & market orientation - Customers, Partners, Markets - anticipate and addresses evolving customer and market needs & build close and sustainable customer relationships,
- align the business, self and team with the customers view
Ownership and Performance - Prioritize, Act, Achieve
- Results orientation - Drive to exceed goals & Improve business practices for higher performance levels
- Strategic orientation - Define own plan within larger strategy & contribute to strategy beyond own area
Collaboration and Trust - Listen, Value, Engage
- Teamwork & collaboration - Actively demonstrate open communication, teamwork & facilitate collaboration, connect across networks
Innovation and Speed - Challenge, Create, Change
- Change leadership - Define a case for change & mobilize individuals to change
- Culture change management and effectiveness - identify and manage business culture strengths, weaknesses & act as facilitator for change
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Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
- On-Site Gym
Parental Benefits
- Fertility Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Snacks
- Some Meals Provided
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Work Visa Sponsorship
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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