HUB customer care specialist

The opportunity

Hitachi Energy Transformer Business Unit in Greater China operates across 55 cities, employs over 1,900 staff, and manages 5 transformer manufacturing plants. More than 90% of its sales come from locally manufactured products. We offer a comprehensive portfolio of Transformers Products, Solutions and Services. Transformers are essential in all electricity-related fields and applications, including power generation, transmission and distribution, oil, chemical and gas, industrial manufacturing, semiconductor and data centers, as well as building and transportation sectors.

Nearly half of our white-collar workforce comprises employees in engineering and scientific fields. Internally, we have targeted talent development programs for employees at different stages of their career development to build skills and competencies, foster training, support people to own career development, scale up organization for growth and execution.

How you'll make an impact

• You will be leading the process control by reviewing EOC effectiveness with HUB engineering manager, reviewing DFMEA effectiveness with HUB engineering manager and by reviewing PFMEA effectiveness.
• You will support for NCR analysis of export project, CCRP analysis of export project (EBIT, AOD...).
• You will provide improvement project proposals according to NCR & CCRP analysis result.
• You will be monitoring the improvement action execution based on CCRP & NCR.
• You audit QIP for export market implementation, GPG & HUB quality alert implementation.
• You will manage TOP cross HUB quality issue (demand & supply), check TOP cross HUB quality issue RCA report and drive the RCA culture.
• You will have regular meetings with APMEA & EUC (the biggest two demand side) to collect customer voice.
• You will provide lesson learned and BP sharing between HUBs before delivery and after delivery LL & BP sharing internal HUB.
• You will be responsible for ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• You hold a bachelor's degree.
• Holding 5+ years of work experience in quality or engineering.
• Experience in leading/coaching multi-disciplinary teams with 2+ years.
• Certified in L6S yellow belt.
• Skilled additional qualities such as being the voice of customer, systematic problem solving, risk management, conflict management, influence, change management and contributing to continuous improvement in process management
• Fluent in spoken English.

• Up to 30 days full paid leaves per year
• Flexible Benefit program (Supplementary Pensions included)
• Medical Insurance(outpatient and inpatient)
• Long service awards
• Flexible Working(subject to role)