HR Operations Front Office Manager Bulgaria 80-100% (f/m/d)

The opportunity

As HR Operations Front Office Manager for Bulgaria, you'll be at the heart of our HR service delivery, managing a team of 3-4 dedicated professionals and ensuring that every interaction with employees and managers is seamless, efficient, and impactful. In this role, you'll oversee the day-to-day operations of the HR front office, driving excellence in core processes from hire to retirement.

Beyond managing operations, you'll champion continuous improvement - digitalization, employee and manager self-service, streamlining workflows, enhancing data integrity, and introducing best practices that elevate the employee experience.

You'll act as a trusted advisor and primary point of contact for HR-related inquiries, collaborating closely with local leadership and the broader HR community to design solutions that meet evolving business needs. This is a unique opportunity to combine strategic thinking with hands-on leadership, ensuring compliance with labor laws and GDPR while fostering a culture of transparency and trust.

How you'll make an impact

• Oversee and manage the HR front office team in Bulgaria, including performance management, coaching, and development;

• Ensure timely and accurate processing of HR services in area of responsibility (employee live cycle from hire to retirement, compensation & benefits, time & absence, payroll and social security) adhering to local regulations and company policies;

• Drive successful HR delivery within agreed end-to-end SLAs;

• Act as the primary point of contact for employee inquiries regarding HR policies, procedures and processes in the area of responsibility;

• Manage HR data entry and maintain data integrity within HRIS platforms;

• Represent the HR Operations function and collaborate with local management and the rest of the HR community on new local business requirements and project ensuring design and implementation of operationally sound processes and assessing impact on existing ones ;

• Identify opportunities for process improvement and implement best practices to enhance efficiency and employee satisfaction within HR operations;

• Ensure compliance with labor laws, data privacy regulations (GDPR), and internal company policies;

• Support internal HR projects and initiatives as required and manage relationships with external HR service providers and vendors where applicable.

• Bachelor's degree in Human Resources, Business Administration, or a related field;

• Minimum of 5-7 years of experience in HR operations or HR administration, with at least 5 years in a leadership or managerial role.

• Strong understanding of local labor law, employment regulations and proficiency in HRIS systems;

• Fluency in Bulgarian and English (both written and spoken) is essential;

• Excellent interpersonal and communication skills with the ability to interact effectively with employees and stakeholders at all levels;

• Proven ability to manage and develop a team and strong organizational skills and attention to detail;

• Ability to work independently, prioritize tasks, and manage multiple priorities in a fast-paced environment;

• Demonstrated problem-solving skills and a proactive approach to continuous improvement;

• Lean Six Sigma Green Belt would be a plus.

• 13th salary;
• Monthly food vouchers;
• Supplementary health insurance;
• Organized transport;
• Additional bonuses.