HR Operations Front Office Manager 80 - 100% (f/m/d)

The opportunity

As HR Operations Front Office Manager for Switzerland, you'll be at the heart of our HR service delivery, managing a team of 12 dedicated professionals and ensuring that every interaction with employees and managers is seamless, efficient, and impactful.

In this role, you'll oversee the day-to-day operations of the HR front office, driving excellence in core processes such as payroll, benefits, social security, and immigration. Beyond managing operations, you'll champion continuous improvement-streamlining workflows, enhancing data integrity, and introducing best practices that elevate the employee experience.

You'll act as a trusted advisor and primary point of contact for HR-related inquiries, collaborating closely with local leadership and the broader HR community to design solutions that meet evolving business needs. This is a unique opportunity to combine strategic thinking with hands-on leadership, ensuring compliance with Swiss labor laws and GDPR while fostering a culture of transparency and trust.

• Oversee and manage the HR front office team in Switzerland, including performance management, coaching, and development.
• Ensure timely and accurate processing of HR services in area of responsibility (payroll, social security, benefits administration, immigration) adhering to local regulations and company policies.
• Act as the primary point of contact for employee inquiries regarding HR policies, procedures and processes in the area of responsibility.
• Manage HR data entry and maintain data integrity within HRIS platforms.
• Collaborate with local management and the rest of the HR community on new local business requirements and project ensuring design and implementation of operationally sound processes and assessing impact on existing ones
• Identify opportunities for process improvement and implement best practices to enhance efficiency and employee satisfaction within HR operations.
• Ensure compliance with Swiss labor laws, data privacy regulations (GDPR), and internal company policies.
• Support internal HR projects and initiatives as required and manage relationships with external HR service providers and vendors where applicable.

• Bachelor's degree in human resources, Business Administration, or a related field.
• Minimum of 5-7 years of experience in HR operations or HR administration, with at least 5 years in a leadership or managerial role.
• Strong understanding of Swiss labor law, employment regulations and proficiency in HRIS systems
• Fluency in German and English (both written and spoken) is essential. French or Italian is a plus.
• Excellent interpersonal and communication skills with the ability to interact effectively with employees and stakeholders at all levels.
• Proven ability to manage and develop a team and strong organizational skills and attention to detail.
• Ability to work independently, prioritize tasks, and manage multiple priorities in a fast-paced environment.
• Demonstrated problem-solving skills and a proactive approach to continuous improvement.