Global Product Support Manager - Live Tank Breakers

The opportunity

Seize this opportunity to be a part of Live Tank Breakers! As Manager for Global Product Support your will manage a team of specialists delivering expert technical support and maintenance leadership for our global portfolio of Live Tank Circuit Breakers. This role ensures top-level product performance, service quality, and customer satisfaction worldwide.

How you'll make an impact

• Lead with purpose: mentor and develop a global team of product support engineers specializing in Live Tank Circuit Breakers.
• Act as the primary escalation point for complex technical issues, providing advanced troubleshooting and diagnostic support.
• Collaborate with R&D, engineering, manufacturing, and sales to drive product improvements and address recurring field issues.
• Oversee the creation, review, and distribution of technical documentation, service manuals, and training materials.
• Deliver technical training to internal teams, partners, and customers on installation, operation, and maintenance.
• Manage overall global product support structure and budget coordination for Live Tank Breakers together with the Global Product Support Manager.
• Overall responsibility for the maintenance of product master data for Live Tank Circuit Breaker products, including spare parts recommendations, obsolescence planning, and global service bulletins.
• Ensure compliance with safety regulations, industry standards, and internal processes across all support activities.

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field; a Master's degree is a plus.
• Minimum 5 years of experience in product support, field service, or engineering within power transmission and distribution.
• Strong technical knowledge of high-voltage live tank circuit breakers, including diagnostics and maintenance.
• You balance a passion for leadership with a strong interest in technology; proven leadership experience with the ability to motivate and develop technical teams.
• Excellent analytical, problem-solving, and communication skills in global environments.
• Knowledge of IEC, IEEE, and other relevant standards for high-voltage switchgear is beneficial but not mandatory.
• Proficiency in English required; Swedish strongly preferred; German or Spanish is an advantage.
• Travel internationally to provide on-site support is required, ability to travel internationally up to 10%.

• Collective agreement
• Flexible working time
• Health care and wellness allowance
• Fantastic career possibilities within Hitachi Energy both within Sweden and globally
• Mentor to support you throughout onboard phase
• Various trainings and education supporting employee development
• Diversified company with over 70+ nationalities working in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks