Field Service Technician

Field Service Engineer - Entry Level

Job Description

The Opportunity

Join Hitachi Energy Service, a global leader in delivering innovative, reliable, and sustainable asset management solutions across the entire product lifecycle. As a new entry Field Service Engineer, you will be instrumental in supporting our customers and partners from the initial installation and commissioning phases, through ongoing upgrades, repairs, and eventual decommissioning. Our services are purpose-built to support diverse operational and maintenance strategies-whether as stand-alone offerings or integrated through partnership agreements-driving sustainability and contributing to the net-zero future.

Mission Statement

As a Field Service Technician, you will perform service, maintenance, and troubleshooting work of low to medium complexity in accordance with company standards, quality requirements, and safety protocols. You will focus on delivering exceptional customer service, working closely with clients and internal teams to identify and act on new service opportunities for Hitachi Energy.

Main Accountabilities

Service Delivery:

• Perform installation, commissioning, maintenance, inspection, troubleshooting, repair, testing, upgrades, retrofits, and other service activities on electrical power equipment at customer sites.
• Identify technical issues and provide effective solutions through both remote and on-site support.

• Deliver services according to customer requirements and expectations.
• Build and maintain strong relationships with customers.
• Identify potential service opportunities and communicate them to the appropriate internal teams.

• Coordinate and ensure availability of required tools, materials, spare parts, and equipment for service execution.
• Verify that materials meet quality and technical requirements.

• Prepare service reports, inspection records, technical documentation, and customer sign-off documents.
• Submit reports accurately and in a timely manner

• Analyze equipment failures and determine root causes.
• Recommend corrective and preventive actions to improve equipment reliability and prevent recurrence.
• Provide feedback for product, process, and quality improvements.

• Support continuous improvement initiatives to enhance safety, quality, productivity, and customer satisfaction.
• Follow Hitachi Energy procedures, standards, and best practices.

• Comply with Hitachi Energy Health, Safety, and Environment (HSE) policies and procedures.
• Promote a safe working culture, report hazards and incidents, and actively participate in safety improvement activities.

• Diploma Electrical Power, Mechanical Engineering, or a related field.
• Basic knowledge of electrical equipment, substations, transformers, switchgear, protection systems, or power systems.
• 0-7 years of hands-on experience with Power transformer installation, repair ,commissioning and testing
• Proven leadership and team management skills
• Solid understanding of safety protocols, operational methods, and quality assurance in field service environments
• Excellent communication, problem-solving, and client relationship-building abilities
• Proactive and methodical thinker with a positive attitude and strong collaborative skills

• One-month guaranteed bonus, plus performance-based incentives (dependent on individual and business performance)
• Annual leave: 10 days for 0-4 years of service, 15 days for 5-10 years, with flexible working policies and hours
• Comprehensive benefits according to local standards, including healthcare for employees and dependents, annual medical checkups, and provident fund contributions up to 15%
• Opportunities for professional growth, access to learning platforms, and potential for career advancement
• Experience working in a dynamic, global environment