Field Service Team Leader
Field Service Team Leader- Hitachi Energy NAM Grid Integration
Hitachi Energy Grid Integration is hiring a Field Service Team Leader to support our growing North America Service business. This position is responsible for managing the Field Service Team and delivering our Service offerings across United States and Canada. Our Service portfolio includes Extended Warranty, Service Contracts, Break Fix Repair, Upgrades, Spare Parts, 24/7 Phone Support, and Cyber Security for our installed base consisting of SVCs / STATCOMs / SeriesCaps, and HVDC Systems.
You will work as part of our Grid Integration organization, which serves utility, industrial, renewable energy, and other customers with products and services to help transport electricity efficiently and reliably while maintaining power quality and control.
Job Description
Field Service Team Leader typical duties include:
- Safety - Promote and ensure a strong safety culture and safe execution of work
- People management - grow, develop, and motivate the team
- Strategy - resource expansion to support growing customer base
- Quality - identify and implement continuous improvement opportunities
- Execution - plan and manage Field Service resources and activities
- Tracking - manage and report on Field Service backlog and status
- Provide tender cost estimates for field activities
- Ensure timely feedback of service activities to business partners
Qualifications:
- Must be fluent in English with French and Spanish language a plus
- Experience leading troubleshooting events and teaching technical abilities to teams
- Bachelor's degree and minimum of eight (8) years of demonstrated experience in a combination of electrical systems and service
- Experience with maintenance procedures
- Knowledge of HVDC / FACTS systems and their grid application
- Demonstrated experience in safe work practices
- Working knowledge of commercial and legal terms and conditions
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Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
- On-Site Gym
Parental Benefits
- Fertility Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Snacks
- Some Meals Provided
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Work Visa Sponsorship
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
- Professional Coaching
- Shadowing Opportunities
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
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