Field Service Engineer
Today• Genoa, Italy
The opportunity
As a Field Service Engineering Experienced Professional at Hitachi, Ltd., you will be responsible for providing expert technical support and maintenance for complex Hitachi products and systems at customer sites, ensuring optimal performance and customer satisfaction.
How you'll make an impact
Perform installation, commissioning, maintenance, troubleshooting, and repair of Hitachi's advanced systems and equipment at customer locations.
Diagnose and resolve complex technical issues, often requiring in-depth knowledge of electrical, mechanical, and software components.
Conduct preventative maintenance and calibration activities to ensure system reliability and compliance with specifications.
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Provide on-site technical training and guidance to customers on product operation, maintenance, and best practices.
Collaborate with engineering, sales, and support teams to resolve escalated issues and provide feedback for product improvement.
Document all service activities, including diagnostics, repairs, parts used, and customer interactions, accurately and thoroughly.
Maintain a high level of customer satisfaction through professional communication, timely service delivery, and effective problem-solving.
Adhere to all company safety policies and procedures, as well as customer site regulations.
Manage spare parts inventory and service tools efficiently.
Participate in on-call rotations and travel extensively as required to support customer needs.
Your background
Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field.
Minimum of 5 years of proven experience in field service engineering, preferably with complex industrial or IT systems.
Strong analytical and problem-solving skills with the ability to diagnose and resolve intricate technical issues under pressure.
Expertise in troubleshooting electrical, mechanical, and software components.
Proficiency in reading and interpreting technical manuals, schematics, and diagrams.
Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams.
Demonstrated ability to work independently and manage time effectively in a field-based role.
Valid driver's license and a clean driving record are required.
* Ability to travel
More about us
The minimum salary for this position in the location specified is as follows:
- Starting from: 38000 € gross
The final offer will be based on candidate location, skills and qualifications, experience, and aligned with internal pay structures.
Our benefits offering for this role generally includes:
- Incentive Plan, Lunch ticket or canteen, Health Insurance, Pension Fund, Welfare, Flexible working hours, Hybrid work model, Well-beingplatform, Family Care Benefits, Parking and Partnerships (gyms, sports centers, stores).
Applicable CBA: Metalmeccanico
Apply now
Current employees apply here
Client-provided location(s): Genoa, Italy
Job ID: Hitachi_Energy-JID3-224097
Employment Type: FULL_TIME
Posted: 2026-11-03T18:44:47
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
- On-Site Gym
Parental Benefits
- Fertility Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Snacks
- Some Meals Provided
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Stock Purchase Program
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Work Visa Sponsorship
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
- Professional Coaching
- Shadowing Opportunities
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at Hitachi Energy.