Field Service Engineer
The opportunity
Join Hitachi Energy as a Field Service Engineer and be an expert. This role allows you to gain in-depth knowledge of the specific market and provide our clients with the best-in-class product. You'll play a crucial role in making a significant impact on our business growth and customer satisfaction and contribute to building a team/function. This is your chance to work in a global environment where your expertise and creativity will be highly valued.
How you'll make an impact
1. You will perform on-site installation, commissioning, testing, and troubleshooting of HITACHI ENERGY products and systems, including but not limited to transformers, switchgear, power quality solutions, and control systems.
2. You will conduct routine and preventative maintenance activities on customer equipment to maximize operational efficiency and extend asset lifespan.
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3. You will diagnose and resolve complex technical issues, provide effective solutions, and restore system functionality in a timely manner.
4. You will provide technical support and training to customers on product operation, maintenance, and safety procedures.
5. You will prepare detailed service reports, document all work performed, and maintain accurate records of equipment status and maintenance history.
6. You will collaborate with internal teams, including sales, project management, and engineering, to ensure seamless project execution and customer support.
7. You will adhere to all safety regulations, company policies, and quality standards during all field service activities.
8. You will participate in on-call rotation and be available for emergency service requests as needed.
9. You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
10. Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background
1. Bachelor's degree in Electrical Engineering, Power Engineering, Mechatronics, or a related technical field.
2. Minimum of 3 years of experience in field service, installation, and maintenance of power systems, electrical equipment, or industrial automation.
3. Strong understanding of electrical circuits, power electronics, control systems, and relevant industry standards.
4. Proficiency in troubleshooting and diagnostic techniques for complex electrical and mechanical systems.
5. Excellent communication skills in both Mandarin Chinese and English (written and verbal) to interact with customers and international teams.
6. Valid driver's license and willingness to travel extensively within Taiwan and occasionally internationally.
7. Ability to work independently and as part of a team in challenging field environments.
8. Strong problem-solving skills, attention to detail, and a customer-focused attitude.
More about us
At Hitachi Energy, we foster a collaborative and inclusive work environment where you can grow and develop. We value safety and integrity, taking responsibility for our actions while caring for our colleagues and the business. Join us and be part of a team that is powering good for a sustainable energy future.
If you have any inquiries about our job openings in Taiwan, please feel free to email us at tw-recruiting@hitachienergy.com.
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Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
- On-Site Gym
Parental Benefits
- Fertility Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Snacks
- Some Meals Provided
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Work Visa Sponsorship
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at Hitachi Energy.