Field Service Engineer

Mission Statement:

Execute Service work with low to medium complexity according to work instructions and in accordance with Hitachi Energy standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers. In close co-operation with customer and other Hitachi Energy teams, take actions to identify new Service business opportunities for Hitachi Energy.

The opportunity:
Join Hitachi Energy as a service engineer and be an expert. This role allows you to gain in-depth knowledge of the specific market and provide our clients with the best-in-class product. You'll play a crucial role in making a significant impact on our business growth and customer satisfaction and contribute to building a team/function. This is your chance to work in a global environment where your expertise and creativity will be highly valued.

How you'll make an impact:

1. Service Strategy

Performs Service tasks like installation and commissioning of equipment and regular maintenance independently, identifies technical problems and makes analysis through remote or on-site activity in different Service categories such as GIS installation and commissioning, regular inspection, GIS gas work, GIS extensions, replacements etc.

2. Customer Approach

Contributes to customer satisfaction by executing Service work according to customer order and expectation. Maintains a good relationship with customers. Identifies new sales opportunities and communicates them internally.

3.Materials and Supply

Coordination, preparations and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.

4.Documentation and reports

Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.

5. Troubleshooting

Manages administrative procedures in sales processes, and supports collection and project management activities when needed.

6. Operational excellence

Provides recommendations to management to improve operations and customer service.

7. Health, safety and integrity

Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.
8.You will be responsible for ensure compliance with applicable external and internal regulations, procedures, and guidelines.
9.Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

1.Bachelor degree major in Electrical/Electronic/Mechanical engineering

2.Above 2 years of working experience as Service of electrical equipment, Panel Builder, Switchgear Operation, Maintenance of Switchgear or equivalent.