Factory IT Site Delivery Manager - Ludvika

The opportunity

You will be part of Hitachi Energy Transformers in Ludvika. The Business Solutions IT Organization supports critical operations that enable manufacturing excellence and digital innovation. In this role, you will act as a key interface between IT and the business, working closely with site leadership, business application owners, and global IT stakeholders to deliver reliable and value-driven IT services.

Join us in shaping the future of industrial IT. As Site IT Service Delivery Manager, you will play a central role in driving operational excellence, digital transformation, and business growth through strong IT service delivery and leadership.

How you'll make an impact

• Lead and manage the Site IT team and resources, ensuring effective service delivery
• Act as the primary interface between business, IT suppliers, and global IT stakeholders
• Oversee ticket management, triage, and escalation processes to ensure service performance
• Deliver and maintain IT infrastructure, governance, and cybersecurity standards onsite
• Capture, prioritize, and manage business demand for IT solutions and improvements
• Lead IT projects and ensure successful implementation of site-specific initiatives
• Manage vendors, applications, and network connectivity to support operations
• Plan and control IT budget, while ensuring business satisfaction and continuous improvement

• Bachelor's degree in IT/Engineering or equivalent experience (10+ years in IT)
• Proven experience (4+ years) in IT management and service delivery roles
• Strong project management experience in complex, global environments
• Solid understanding of IT processes, business processes, and stakeholder management
• Experience in manufacturing environments and change/process improvement is a plus
• Fluent in English with good Swedish skills and ability to work in dynamic environments
• Good knowledge in Microsoft DevOps & Azure, SAP S/4HANA, ITIL, Lean Six Sigma (L6S)

• Collective agreement
• Flexible working hours
• Health care and wellness allowance
• Career opportunities within Hitachi Energy (Sweden & globally)
• Mentor support during onboarding
• Training and development programs
• Diverse workplace with 70+ nationalities
• Parental leave compensation
• Employee Benefit Portal with discounts and perks