Customer Support Specialist

Customer Support Specialist

Provides internal and external customer support and coordinate with relevant resources to have complete case ownership.

How you'll make an impact:

• Issues all POs, after a contract is signed and the SO already registered in SAP.
• Sends all POs to the designated suppliers, monitors the execution of POs by each supplier (requests and receives OAs, registers OAs in SAP, informs customers about confirmed delivery dates.
• Receives the technical documentation to be approved from the supplier and once is approved by the customer, forwards it to the supplier and waits for the completion of production and delivery in Romania.
• Asks for and checks the delivery documents from suppliers (invoices, delivery notes / packing lists, conformity declaration, quality certificate,....).
• Informs customers about issue status based on inputs, and clarifies any questions and complaints ( register CCRP, if necessary).
• Prepares and analyses regular statistics (e.g., backlog for her contracts, register information in PO needed for Intrastat report / declaration) using available tools and collecting relevant information.
• Live core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.

• 2-5 years of relevant experience in order handling/project management.
• Good level of English and Romanian languages.
• Experience in managing reports and necessary documentation.
• Strong organization skills: planning, communication, prioritizing, time management, flexibility.
• Engineering Degree is considered a plus.
• Sap knowledge is considered a plus.