Customer Support Specialist 30 - 40% (f/m/d)

The opportunity

Hitachi Energy, High Voltage Products, is renowned worldwide as a specialist for power transmission and distribution. The Service unit is responsible for the worldwide after sales support of generator circuit-breaker (GCB) systems and gas insulated switchgears (GIS), including training, installation and commissioning, scheduled maintenance, added value services, troubleshooting, extensions, retrofits and replacements

We are seeking a motivated and detail-oriented Customer Service Representative to join our team. This role serves as the central point of contact for customer orders from receipt through delivery and requires close collaboration with customers and internal stakeholders. The ideal candidate has a strong customer focus, excellent organizational skills, and enjoys working in a dynamic environment where effective communication and coordination are key to success. Join our team.

How you will make an impact

• Act as the central point of contact for customer orders from receipt through delivery, ensuring a smooth and efficient order lifecycle
• Review, process, and manage customer orders in SAP, including workflow execution and maintenance of relevant master data
• Coordinate closely with Production Planning and other internal stakeholders to achieve optimal delivery schedules while balancing customer expectations and operational requirements
• Build strong customer relationships through proactive communication regarding order status, delivery dates, changes, and updates
• Manage customer-requested changes, clarify incomplete or unclear orders, and ensure accurate execution through effective cross-functional coordination
• Support the resolution of credit blocks, overdue invoices, and unclear incoming payments in collaboration with the relevant departments
• Partner with Sales, Export, Production, Packaging, Quality, and other internal teams to support special projects, express shipments, and customer-specific requirements
• Contribute to continuous improvement initiatives, including automation projects, process optimization activities (e.g. REIWA), and Quality/CCRP-related tasks
• Drive operational excellence through efficient communication, strong coordination, and a customer-focused approach

• Commercial or business qualification, or equivalent
• Previous experience in Customer Service, Order Management, Sales Support, or a similar role is an advantage
• Customer-oriented mindset with a strong commitment to delivering excellent service
• Strong communication, organizational, and coordination skills
• Ability to work independently while maintaining effective collaboration within a team environment
• Experience with SAP or another ERP system is preferred
• Good knowledge of Microsoft Office applications
• Fluent German and English language skills; additional languages are an advantage
• Structured, reliable, and proactive working style with strong attention to detail