Customer Support Manager
2 days ago• Umreth, India
- Responsible for Customer Support Team's Management.
Leading the execution of aftersales projects and ensuring that all related activities are executed in accordance with company procedures, contract specifications, quality standards, health and safety, environment requirements, cost/profitability targets, and scheduling goals.
Assisting Project Controlling to define all provisions, including scope and financial plans, scheduling and risk management plans.
Assisting the Quality Department to define all RCAs, 8D, M&S and CCRP processes.
Deliver results according to the operational/project targets (e.g. OTD, CCRP ROTD, quality, etc.) to improve net promoter score (NPS).
Planning, monitoring and controlling site operation progress, resource utilization, and project financials while overseeing project invoicing status, cost, expenses and cash flow.
Coordinating with the Procurement and Logistics team to successfully negotiating for and procuring the required services, materials and equipment for the project from internal and external suppliers.
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Client-provided location(s): Umreth, India
Job ID: Hitachi_Energy-JID3-186178
Employment Type: FULL_TIME
Posted: 2026-05-18T23:34:10
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
- On-Site Gym
Parental Benefits
- Fertility Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Snacks
- Some Meals Provided
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Work Visa Sponsorship
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
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