Customer Quality Engineer 80 - 100% (f/m/d)
The opportunity
At Hitachi Energy, High Voltage Products are globally recognized as a specialist in components for energy power transmission and distribution. Due to increasing demand for our equipment and our strong commitment to product quality and customer support, we are expanding our team within the Generator Circuit-Breakers (GCB) Factory in Zurich with the addition of a Customer Quality Engineer. This role combines strong technical expertise with excellent interpersonal skills to enable close collaboration with customers. It offers a dynamic and engaging environment where your contributions will have a direct impact on the future success of the company. Join our diverse, talented, high-performing and supportive team.
How you'll make an impact
- Manage and drive quality cases impacting multiple customers
- Take ownership of the internal and external customer complaints, ensuring fast and sustainable solutions
- Lead root cause analysis of failures on GCB
- Prepare and present 8D reports to internal and external stakeholders
- Capture the voice of the customer and translate it into continuous improvement initiatives
- Lead and support improvement projects on specific quality topics
- Support and/or lead on-site investigations
- Prepare method statements for troubleshooting cases
Your background
- Bachelor's or Master`s degree in Mechanical engineering, Electrical Engineering, or a related discipline
- 3-5 years of experience in quality management, and/or operations
- Willingness and ability to travel internationally up to 20% of the time
- Strong communication skills and cultural awareness
More about us
Our flexible work practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.
Apply now
Current employees apply here
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Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
- On-Site Gym
Parental Benefits
- Fertility Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Snacks
- Some Meals Provided
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Work Visa Sponsorship
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at Hitachi Energy.