Customer Connect Specialist

The opportunity:

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally. Our Service offerings empower customers & partners to holistically manage the asset lifecycle-from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission).

How you'll make an impact:

• Be the first point of contact and gateway to more advanced services, which will provide first-line support to our customers and the global HE networks.
• Responding to incoming Customer calls, E-mails, web enquiries efficiently with confidence and professionalism and log the ticket in Sales force tool.
• Need to play the role of L1 support wherever applicable.
• Responding to incoming inquiries via telephone, e-mails, web- and other possible channels efficiently with confidence and professionalism.
• Be a customer advocate for timely response to issues and problem resolution and escalation.
• Report all activities taken toward resolving customer issues.
• Where required, support customers during run time activities and provide online troubleshooting support and resolution.
• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• Basic knowledge in electrical engineering (Bachelor's degree in Electrical engineering or relevant preferred).
• Prior experience of being in a Customer support role needed (3-4 years).
• High focus on customers and their needs. Intrinsic attitude to drive innovation and improvement.
• Should be available to work in shifts and participation in ensuring 24/7 availability.
• Able to multitask and maintain an organized work environment.
• Excellent communication skills, Interpersonal skills, and the ability to converse with customers politely and effectively through telephone/live chat/ e-mail is a mandatory skill set.
• Language Skill: Primary: English (mandatory) , any other International language will be a plus.