Connectivity Service Owner Network Security

The opportunity

As a Connectivity Security Service Owner, you will be responsible for the end-to-end ownership, governance, and continuous improvement of enterprise network security services. This role has a strong focus on Next-Generation Firewall technologies, ensuring secure, reliable, scalable, and compliant network security services across the organization.

You will drive service strategy, technology roadmaps, operational excellence, standardization, lifecycle management, and supplier governance while partnering with architects, security teams, and service providers to deliver world-class connectivity security services. The position requires deep expertise in Palo Alto Networks and Check Point platforms, with additional value placed on exposure to Zscaler and Zero Trust/SASE environments.

How you'll make an impact

• Own the Connectivity Security service lifecycle, including strategy, roadmap, standards, governance, and continuous improvement.
• Serve as the Subject Matter Expert (SME) for enterprise network security infrastructure with primary responsibility for Next-Generation Firewall services.
• Lead technical governance and operational excellence for Palo Alto Networks and Check Point firewall environments.
• Define and maintain service descriptions, catalogs, technology standards, operational procedures, runbooks, and governance frameworks.
• Drive simplification, standardization, and automation of firewall operations, including policy governance, compliance controls, health checks, and process optimization.
• Collaborate with internal teams and managed service partners to ensure delivery of services aligned with contractual obligations, SLAs, security requirements, and enterprise standards.
• Partner with business stakeholders, architects, and information security teams to translate requirements into secure and scalable network security solutions.
• Provide guidance on network security architecture, standards, policies, and best practices across the organization.
• Analyze incident patterns, operational risks, and service performance trends, implementing improvements that enhance reliability and reduce risk.
• Support major incidents and escalations, driving effective problem resolution and long-term corrective actions.
• Contribute to network security transformation initiatives, including firewall modernization, Zero Trust adoption, SASE implementation, and secure cloud connectivity.
• Deliver executive-level service reporting and maintain transparent communication on service performance, risks, priorities, and dependencies.

• Bachelor's degree or diploma in Information Technology, Computer Science, Engineering, or a related discipline.
• Minimum 10 years of experience in enterprise network security, including engineering, operations, governance, lifecycle management, and service ownership.
• Extensive hands-on experience with Next-Generation Firewall technologies, particularly Palo Alto Networks and Check Point.
• Strong knowledge of firewall architecture, policy design, packet flow analysis, application control, threat prevention, VPNs, NAT, routing, access control, logging, troubleshooting, and performance optimization.
• Proven experience in firewall policy governance, compliance reviews, audit readiness, operational risk reduction, and change management.
• Experience managing highly available firewall environments, platform upgrades, vulnerability remediation, and service continuity requirements.
• Strong understanding of IT Service Management processes including Incident, Problem, and Change Management, preferably within ServiceNow environments.
• Demonstrated ability to develop service documentation, standards, operating models, runbooks, knowledge articles, and executive reporting.
• Demonstrates effective use of AI and digital tools to enhance problem-solving, decision-making, and productivity, while applying sound judgment, ensuring accuracy and compliance, and maintaining accountability for outcomes
• Experience in supplier management, stakeholder engagement, and service governance within global enterprise environments.
• Excellent communication, presentation, and documentation skills in English.