Business Process Quality Specialist Professional

The Opportunity

This role leads SAP Quality Module (QM) implementation, Digital Factory deployment, Digital Passport (DPS), SAP REIWA integration, PFMEA mapping, and digital analytics enablement across all Operating Units. The position also supports system troubleshooting, process standardization, and data-driven decision-making using Power BI. The position will drive digital quality transformation, stabilize transactions, troubleshoot system issues, and coordinate cross-functional activities to enhance operational excellence.

How you'll make an impact

• Lead implementation of Quality Notifications (QN) across all Operating Units. Provide troubleshooting and technical support for SAP-Q processes to end users.
• Implement Quality Cost capturing in coordination with SAP CoE and Finance teams. Manage and execute migration of CCRP processes to SAP QN framework.
• Stabilize and monitor performance of Z1, Z2, Z3, Z4, ZP transactions across Operating Units. Collaborate with SAP functional and technical teams for enhancements and issue resolution.
• Ensure compliance with corporate SAP guidelines and process standards.
• Monitor Digital Factory deployment progress across all sites. Track and follow up on open issues, ensuring timely resolution through coordination with cross-functional teams.
• Act as a liaison between the Digital Factory Core Team and Operating Units. Ensure Digital Factory modules integrate properly with SAP Q-module and other digital systems.
• Facilitate training and capability building for factory teams. Manage and support Digital Passport (DPS) implementation and stabilization.
• Support integration of REIWA processes with Quality workflows. Ensure data accuracy, completeness, and traceability within DPS and REIWA platforms.
• Drive continuous improvement and system optimization. Lead PFMEA mapping for each Operating Unit in alignment with corporate standards.
• Ensure cross-product and cross-process verification of PFMEAs. Facilitate PFMEA reviews with Manufacturing, Engineering, and Quality teams.
• Ensure PFMEAs are linked to relevant SAP-Q controls and Digital Factory systems.
• Train site teams in PFMEA methodology and risk management processes. Develop and maintain Power BI dashboards for Quality, Digital Factory, and PFMEA insights.
• Automate reporting for Q-Module performance, Q-cost capturing, and Digital Factory KPIs. Analyze system data to identify gaps, improvement opportunities, and operational bottlenecks. Provide data-driven inputs to leadership for decision-making.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• Bachelor's degree in Engineering (Mechanical / Electrical / Production preferred).
• 8-12 years of experience in SAP QM, digital quality systems, and manufacturing IT.
• Hands-on experience with SAP REIWA, Digital Factory, DPS platforms. Strong background in PFMEA, process mapping, and risk management.
• Proven capability in Power BI dashboard creation, data modeling, and report automation. Experience coordinating across multiple plants / Operating Units.
• SAP QM configuration & support; Digital Factory systems & integration; Digital Passport (DPS) & REIWA
• Power BI (DAX, data modeling, visualization); Troubleshooting & solution design; PFMEA facilitation and verification
• Cross-functional coordination; Data analytics and insights generation; Strong communication and training ability; Project management and documentation skills
• Proficiency in both spoken & written English language is required