Business Process Owner HUB Europe (m/f/d)

The opportunity

The candidate will be responsible for supporting and ensuring global program implementation across Hub Europe Service units by securing
adherence to standard processes and driving effective usage of core systems like SAP specific functionalities (e.g. Project module PS), SFDC/FSM and other key initiatives.

How you'll make an impact

• Global & Hub program implementation: support global program implementation by ensuring adherence to global processes and solutions, while contributing to continuous improvement initiatives and strategic programs. Drive effective usage and full adoption of relevant core systems, such as SAP functionalities, Project module (cockpit), Service orders, FSM, One IB, Project Review process
• Business requirements: engage with key stakeholders to gather and analyze business requirements, synthesizing input from Service units in the Hub to identify needs and ensure alignment with organizational goals for process improvements.
• Process harmonization and continuous improvement: harmonize business processes across the Hub and with Global BU processes. Support sharing and adoption of best practices to enable continuous improvement and operational excellence, in close collaboration with Hub Quality function. Collect and prioritize business process improvement requirements from local BPOs. Evaluate, document, and submit recommendations for future process changes
  through the demand funnel. Troubleshoot, analyze, and resolve complex issues, implementing measures to prevent re-occurrence. Propose improvements and modifications to enhance process efficiency and effectiveness.
• Business process performance monitoring: support implementation of metrics to enhance Business Performance, operational efficiency and Quality. Conduct data collection and analysis to monitor business process performance,
  ensuring accuracy in reporting to stakeholders. Regularly benchmark performance against industry standards and best practices to identify areas for improvement.

• Degree in Engineering, Business Administration, Information Technology, or related field.
• Minimum 5 years of experience in operational roles related to business process management or program implementation in manufacturing or service industry
• Strong understanding of change management methodologies and best practices
• Proficient in data analysis and reporting, with the ability to synthesize information and derive actionable insights for process improvement.
• Excellent communication and interpersonal skills, with the ability to engage and persuade diverse stakeholders at all levels.
• Fluency in English (both written and oral)
• Willingness to travel (30 - 40%)