Business Operations Applications Specialist

The Opportunity

Join our dynamic North Americas Service organization as a Business Operations Application Specialist. In this role, you will lead the optimization, governance, and continuous improvement of business applications that power our service operations. You'll collaborate with cross-functional teams, drive innovation, and ensure our systems deliver reliability, scalability, and efficiency. This is an opportunity to make a real impact while growing your expertise in business process management and data governance.

How You'll Make an Impact

• Partner with Operations Field Service and business teams to analyze and improve end-to-end processes.
• Lead implementation and development for the Augmentir application in Canada.
• Align applications with strategic business objectives and service delivery goals.
• Document and optimize workflows to reduce inefficiencies and improve customer outcomes.
• Serve as subject matter expert for core business applications (Augmentir, Non-ERP Applications, Service Management platforms).
• Define and enforce best practices, standards, and governance frameworks.
• Develop and roll out UAT and training for application upgrades and enhancements.
• Establish and maintain data governance policies for accuracy and security.
• Oversee master data management processes for reliable decision-making.
• Identify opportunities to automate manual processes and introduce digital tools.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business Administration, or related field.
• 5+ years of experience in business applications, process optimization, and data governance within a service-oriented organization.
• Strong knowledge of or ability to learn non-ERP applications including Augmentir, CRM, and service management platforms integrated with SAP S/4HANA, Salesforce, or ServiceNow.
• Proven experience in continuous improvement methodologies (Lean, Six Sigma, ITIL).
• Excellent analytical, problem-solving, and stakeholder management skills.
• Strong communication skills with ability to explain technical concepts in business terms.
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in Canada.