BU Service -Global Digital Service Solutions Leader
The Opportunity
The energy industry is transforming at an unprecedented pace. As customers seek greater reliability, resilience, efficiency and sustainability from their critical infrastructure, digital technologies are redefining how service value is delivered.
Hitachi Energy is seeking an exceptional Global Digital Service Solutions Lead to shape and accelerate the future of digital services across our global Service Business.
Reporting to the Head of Global Product Group, BU Service, this highly visible leadership role will define and drive the strategy, development and commercialization of innovative digital solutions that support customers throughout the lifecycle of their assets. Working across Hitachi Energy and the wider Hitachi Group, you will help create and scale next-generation service offerings powered by Artificial Intelligence, IoT, digital twins, robotics and immersive technologies.
You will play a pivotal role in transforming traditional service models into connected, predictive and outcome-based offerings, helping customers improve asset reliability, operational performance and business resilience while driving sustainable growth for the Service Business.
This opportunity is ideally suited to a proven global leader who has successfully scaled digital solutions and led complex transformation initiatives within industrial, energy, infrastructure or technology-driven environments.
Candidates are welcomed on a global basis. The role could be based from multiple locations, however, the typical working pattern will be largely European timezone based.
How You'll Make an Impact
• Define and execute the global strategy for digital services, connected solutions and advanced technologies across the Service Business.
• Develop and manage a portfolio of scalable digital solutions that create customer value and accelerate business growth.
• Drive the commercialization and expansion of AI-powered service offerings, including the HMAX Energy portfolio.
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• Lead the transition from reactive service delivery models to predictive, data-driven and outcome-based service solutions.
• Identify market opportunities, customer needs and emerging technology trends to shape future service offerings.
• Establish and execute the Service IoT strategy, enabling customers to unlock value through connected assets, analytics and actionable insights.
• Develop commercial models, value propositions and go-to-market strategies that support profitable growth and global adoption.
• Drive the introduction and scaling of technologies such as robotics, digital twins, advanced analytics and immersive digital experiences.
• Collaborate closely with product management, engineering, technology, sales, marketing and service teams to deliver integrated customer solutions.
• Foster innovation across the organisation by building strategic partnerships both within Hitachi Energy and across the wider Hitachi Group.
• Lead, coach and inspire teams and stakeholders within a complex global matrix environment.
• Act as a trusted advisor to senior leadership, influencing strategic decisions and driving transformational change.
Your Background
• Bachelor's or Master's degree in Engineering, Technology, Business or a related discipline.
• Extensive experience leading large-scale digital transformation programmes within energy, industrial, infrastructure, automation or technology-focused organisations.
• Proven track record of developing, commercialising and scaling digital products, platforms or service solutions on a global scale.
• Deep expertise in digital services, Industrial IoT, Artificial Intelligence, advanced analytics and connected asset technologies.
• Experience working within the energy sector, industrial manufacturing, automation, utilities or asset-intensive industries.
• Strong understanding of service business models, field service operations and installed base management.
• Demonstrated success influencing senior stakeholders and driving strategic initiatives across complex global matrix organisations.
• Strong commercial acumen with experience building business cases, growth strategies and customer value propositions.
• Exceptional communication, stakeholder management and influencing skills.
• Ability to translate complex technical concepts into compelling business outcomes for customers and internal stakeholders.
• Passion for innovation, technology and delivering customer-centric solutions.
What We Offer
• The opportunity to shape the future of digital services within a global leader at the forefront of the energy transition.
• A highly strategic role with significant visibility and influence across the Service Business and wider organisation.
• The chance to work with cutting-edge technologies including Artificial Intelligence, IoT, robotics, digital twins and advanced analytics.
• Collaboration with talented colleagues, customers and partners around the world.
• A culture built on collaboration, innovation and continuous learning.
• Opportunities for professional growth and career development in a truly global organisation.
• A diverse and inclusive workplace where every individual's contribution is valued and respected.
Are you ready to lead the next generation of digital service innovation and help transform the future of energy? Apply today.
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Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA With Employer Contribution
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
- On-Site Gym
Parental Benefits
- Fertility Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Commuter Benefits Program
- Snacks
- Some Meals Provided
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Learning and Development Stipend
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Work Visa Sponsorship
- Leadership Training Program
- Internship Program
- Associate or Rotational Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at Hitachi Energy.