Application Support Analyst

The opportunity

HVDC (High Voltage Direct Current) is a product group in Hitachi Energy, which develops, manufactures and sells DC transmission systems on a global market. HVDC technology is used to transmit electricity over long distances and for power transmission via submarine cables. It is also used to connect power systems. Are you looking for a new challenge in an exciting, high-tech environment?

Join Hitachi Energy as an Application Support Analyst in Ludvika where you support and train users in PLM & Engineering apps, provide documentation and training materials. As an Application Support Analyst you will also be involved in projects and process and maintaining of it. Everyone has different skills and competencies, and we are interested in learning more about you and what you can contribute with.

This role is based in Ludvika or Västerås, Sweden.

How you'll make an impact

• Responsible for supporting our global PLM & Engineering apps users (e.g. Teamcenter, Active Workspace, NX, Engineering Base, BIM / ACC and Polarion).

• Responsible for application documentation, creation of guidelines and training material.

• Support and maintain our 3D standard libraries.

• User license and access management, solving and managing support issues continuously.

• Support and train our Global users and Power Users.

• Reporting and collaborating with 3rd line support (Vendor and Application Suppliers).

• Arranging User and Power User meetings.

• Provide user support and training across departments

• Strong understanding of PLM principles and lifecycle management.

• Ability to work collaboratively in cross-functional teams

• You have been working with PLM & Engineering apps for at least 5 years or more. You have a deep knowledge of PLM & Engineering apps Modelling, assemblies, and drafting.

• Have skills in PLM & Engineering apps functionality and standard part libraries and good knowledge in Teamcenter.

• Knowledge from HVDC design and engineering is qualifying.

• It's important that you communicate well at all levels of the organization and get your messages across in a logical and clear way.

• You have a high level of integrity and dependability and can easily and professionally handle different types of personalities in a diverse and multicultural environment.

• You are a driven, self-motivated team player with great collaborative skills, you listen and evaluate ideas and communicate improvements and development opportunities.

• Excellent communication skills in English, oral and written. Able to communicate in Swedish is considered as advantage.

• Should have knowledge of ITIL

• Collective agreement, occupational pension & possibility of salary exchange to pension (for ITP1 and ITP2)
• Group life insurance and additional insurances.
• Flex-time and shortening of working hours in time bank
• Hybrid work & allowances for setting up a workplace at home (in agreement with line manager)
• Health care and wellness allowance
• Health insurance incl. dental, spectacles & contact lenses allowance (employee pay 140 sek/month via salary deduction)
• Psychological support program
• Supplementary compensation for parental leave
• Various trainings and education supporting employee development
• Internal career possibilities both within Sweden and globally
• Employee Benefit Portal with thousands of discounts and perks