AI Service Manager

The Opportunity:

As an AI Service Manager you are responsible for the design, integrity and quality of AI solutions and associated IT services delivered to Business, Support Functions and IT Technology domains. Responsible that the IT solution/service provides the required functionality and meets the expectations of business. Collaborates with and contributes to project set- up and delivery as well as to service operations optimization.

Your Responsibilities:

• Responsible for building and delivering of specific AI solutions/services as advised. Reviews Service Level Agreements (SLAs) and corresponding service monitoring & controlling metrics to identify rightsizing opportunities.
• Execute the IT solution/service delivery utilizing the internal IT delivery units and IT operations team members as well as external 3rd party IT service suppliers as advised.
• Delivers an IT service or support within appropriate domain or subdomain for IT Solutions to relevant customer group ensuring execution of requirements within budgeted costs and time schedule.
• Manage service portfolio and performs checks to keep the service portfolio up to date and relevant to the needs.
• Manage strategical development of service portfolio considering IT guidelines, architectural design and business orientation.
• Collaborate with vendors to deliver the strategic and regular AI solutions per needs of the business stakeholders, manage expectations, drive efficiency.
• Responsible for sizing, staffing and managing of the product teams ensuring sufficient bandwidth and availability of skills at the time of needs.
• Define and maintain product team / solution delivery processes.
• Mentor and train internal team members as people manager and drive career path for the team.
• Accountable for the performance of product teams.
• Responsible for budget for service portfolio.
• Evaluate new demands and proactively promoting portfolio strategy towards business.
• Build and maintain business relationships with stakeholders, aligning drivers and objectives.
• Owner of the portfolio delivery: accountable end to end for the delivery of the services within the domain.

Your Background:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in service delivery including managerial and cost responsibility.
• 3+ years of experience in managing AI solution delivery.
• Demonstrated experience in working collaboratively in geographically dispersed team.
• Proficiency in both spoken & written English language is required.

More about us

Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.

For this role, depending on grade and experience, we offer the following employee benefits: daily meal allowance, flexible work practices, reduce working hours on Friday & July - August, life insurance and other benefits that are in our local bargaining agreement.

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

Apply now

Current employees apply here

Client-provided location(s): Madrid, Spain

Job ID: Hitachi_Energy-JID3-180081

Employment Type: FULL_TIME

Posted: 2026-03-06T18:37:49