Sr Business Operations Analyst

What's the role?

With nearly 40 years of pioneering excellence, HERE Technologies is the trusted leader in mapping and location platforms used worldwide—from enabling autonomous vehicles and next-gen logistics to powering custom location services across every industry. Our technology empowers innovation while keeping our customers in control of their data and privacy.

We're looking for a Senior Business Operations Analyst to support our internal teams and customers through expert knowledge of CRM, Quoting, Subscription, and Billing systems. If you're a proactive problem-solver who thrives in a fast-paced, tech-forward environment, this is your opportunity to drive efficiency and impact across the business.

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What You’ll Do

User & Customer Support

• Respond promptly to internal and external customer queries, ensuring high-quality user support and satisfaction.

• Collaborate with technical support, sales, and other departments to troubleshoot and resolve complex system issues.

• Provide frontline operational support to the sales organization, focusing on Salesforce-related queries and workflows.

Salesforce System Ownership & Subject Matter Expertise

• Act as a subject matter expert for Salesforce CRM, Salesforce CPQ (Configure, Price, Quote), Subscription Management, and Billing systems.

• Troubleshoot and resolve issues related to Salesforce workflows, data integrity, permissions, and integration points.

• Partner closely with Salesforce admins, developers, and business stakeholders to support enhancements, incident resolution, and debugging.

Process Optimization & Project Implementation

• Assist with solution design, prototyping, and hands-on Salesforce configuration in support of both change management initiatives and new feature rollouts.

• Evaluate current Salesforce processes and recommend improvements to ensure scalability, efficiency, and alignment with business goals.

• Support project leads and cross-functional teams by translating business requirements into Salesforce system solutions that deliver measurable value.

Who are you?

• Computer Science degree or equivalent practical experience

• Experience (hands on practical experience) on at least 1 SalesForce implementation, administration

• Experience in SaaS surroundings (Zuora or equivalent)

• Deep expertise of the CRM E2E SaaS landscape , especially related to the Lead to Cash process area

• In-depth knowledge of the Zuora Data Model and related configuration features

• Good understanding of Enterprise customer journey best practices

• Excellent oral and written communication and collaboration skills in English

Other Nice to have:

• Experience with Zuora or a CPQ application is a plus

• ADM201 SalesForce certification is a plus

• Strong understanding of Agile based development practices and Sprint planning strategies

• Experience in designing, coding, and implementing APEX code Triggers, Classes, Components, etc,

• Experience in designing and implementing new Salesforce objects, workflow rules, custom layouts, and other Zuora customizations

• Due to the global nature of this role alignment with customers, users and vendors in mainly EMEAR and AMER needs to be accomodated.

      This means we would ask these team members to be available for Americas support during their office hours.

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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Who are we?

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes – from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

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At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.