Telesales - Direct Sales Consultant (EdgeEndo)

JOB OVERVIEW:

The Edge Direct Sales Consultant is responsible for driving growth within assigned customer accounts by handling inbound sales calls, conducting proactive outbound outreach, and ensuring customers consistently order and expand their purchasing with EdgeEndo. This role focuses on growing revenue through account retention, increasing product diversity, and promoting the use of EdgeEndo's eCommerce platform for a seamless buying experience. Consultants will act as trusted partners to dental and endodontic practices, leveraging a value-driven approach to demonstrate savings and clinical benefits, while maintaining accurate records in CRM and achieving defined growth targets.

KEY RESPONSIBILITIES (Please include % of time for each responsibility):

• Grow ordering levels within assigned accounts to increase purchasing volume and minimize customer churn

• Strong consultative selling skills with the ability to identify customer needs and recommend solutions that drive value
  

• Excellent communication and interpersonal skills, capable of building trust and long-term relationships with dental professionals
  

• Proven ability to manage both inbound inquiries and proactive outbound outreach to achieve revenue targets
  

• Skilled at analyzing customer purchasing behavior to identify opportunities for account growth and product diversification
  

• Comfortable promoting and guiding customers through eCommerce ordering platforms
  

• Highly organized with strong attention to detail for maintaining accurate customer records and tracking account performance
  

• Results-oriented mindset with a focus on exceeding sales quotas and growth metrics
  

• Collaborative team player who thrives in a fast-paced, performance-driven environment
  

• Adaptable and resilient in overcoming objections and navigating competitive sales situations
  

• Very good time management skills and the ability to prioritize work and meet deadlines
  
• Very good attention to detail and accuracy
  
• Customer service oriented and ability to work with complex issues
  
• Ability to plan and arrange activities
  
• Very good interpersonal communication skills
  
• Very good written and verbal communication skills
  
• Ability to maintain confidential and highly sensitive information
  
• Ability to work in a team environment
  
• Ability to multi-task
  
• Establish productive working relationships at multiple levels within the organization
  

• 2+ years of experience in inside sales, account management, or customer-facing roles, ideally in a B2B or healthcare environment
  

• Proven track record of meeting or exceeding sales targets and driving account growth
  

• Experience using CRM platforms such as HubSpot or Salesforce to manage leads and track performance
  

• Familiarity with eCommerce sales processes and digital order management is a plus
  

• Dental or medical device industry experience is advantageous but not required