Compliance Representative I (7am-3pm)

SUMMARY: The Compliance Representative I position supports the Compliance department by ensuring accuracy, adherence, and readiness of compliance-sensitive orders throughout pre-processing and fulfillment workflows. This role manages daily order monitoring, validation, and verification of custom order materials while maintaining organized documentation, supporting cross-functional communication as directed, and producing internal and customer-facing label materials.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor daily order activity for assigned compliance accounts, correcting errors when possible or escalating when necessary.
• Review PO windows, freight terms, and shipping details to ensure alignment with customer and internal requirements.
• Prepare and upload portal documents, generate and print labels, and gather required information for pre-alert submissions.
• Receive, organize, and verify custom stickers/labels against order specifications.
• Communicate discrepancies or missing information to the Custom Orders department.
• Log, store, and prepare verified materials for pickup by Value Added departments.
• Provide updates or information to Customer Service, Logistics, and Claims under the direction of Compliance leadership.
• Support internal communication and coordination needs as instructed.
• Monitor and sort the shared Compliance inbox, identifying and escalating time-sensitive communications.
• Route emails appropriately and maintain organized folder structures.
• Create and print internal specialty labels and rack labels.
• Build and maintain label templates for Compliance accounts.
• Generate custom label samples for internal or customer review.
• Capture and supply photos documenting custom sticker placement for customer approval.
• Identify workflow or process issues and recommend improvements.
• Perform additional duties as assigned.

• Strong communication skills, both verbal and written.
• Professional and customer-service-oriented demeanor.
• Ability to manage multiple tasks and adapt to shifting priorities.
• Self-motivated with the ability to work independently.
• Willingness to learn new systems and technologies.
• High attention to detail and accuracy.
• Strong analytical and problem-solving abilities.
• Strong proficiency in Microsoft Office Suite, especially Excel and Outlook.
• Zendesk experience is a plus.