Supv, Collections

Work Location Type: Hybrid

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We're looking for passionate people to join our team as we continue leading the industry over our next 100 years.

PRIMARY FUNCTION

• Collections Strategy & Portfolio Management
  • Maintain responsibility for applying our credit and collections procedures for corporate, commercial, government and international accounts.
  • Manage and maintain integrity of up to $40M A/R portfolio.
  • Plans and maintains a program for systematic follow up and collection of past due receivables.
  • Responsible for the collection effort of all receivables, this includes monitoring, reviewing, and training a collection staff.

• Collections Resolution & Account Negotiation
  • Negotiates with accounts for compromise settlements, partial payments, time extensions and write offs.
  • Approves accounts for forced collection through outside agencies or legal placement.
  • Consults with appropriate sales personnel on particularly complex collection issues requiring assistance or unusual action
  • Cross-Functional Partnership & Stakeholder Management
  • Work hand in hand with Credit, Sales and Branch partners to resolve complex collections issues that may require special attention and resolve payment barriers.
  • Travel to internal/external business partners to foster and maintain close working relationships as required.Policy Development & Process Improvement
  • Create, update, and revise company collection polices.
  • Create and implement innovated projects in effort to continuously improve business practices.
  • Participation on continuous improvement projects as required.Leadership, Coaching & Performance Management
  • Provide business strategy to Collector Representatives to align with the goals of the department.
  • Provide leadership direction to direct reports by offering constructive feedback to help develop staff into a high performing team.
  • Develop, maintain and communicate on a continuous basis the collection goals for each collector and the department and provide timely feedback on progress.
  • Responsible for the collection effort of all receivables, this includes monitoring, reviewing, and training a collection staff.Reporting & Performance Monitoring
  • Prepares and submits periodic operating reports to immediate supervisor on the status of collections.

• Bachelor's Degree or equivalent experience preferred
• 2+ years of leadership experience required
• Effective communication skills.
• Strong persuasive skills
• A comprehensive understanding of business principals.
• Ability to understand and analyze financial data.
• Working ability in Microsoft programs(excel, word, access)
• Ability to work in a team environment.Solid understanding of commercial collection laws and practices.
• Knowledge of International collection laws and practices
• Demonstrated ability to work in complex situations with professionalism and decorum
• Bi-lingual language skills required for International collections.