Senior Manager, Sales Coordinators

Work Location Type: Hybrid

Req Number 329057

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $95,900.00 - $159,800.00. This role is eligible for an incentive target of up to 20 % or $ , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

• Set operational and strategic direction for the National Sales Coordinators and the Proposals team by defining scope, performance targets, and adhere to service level agreements with sales stakeholders to ensure consistent support and demand alignment.
• Manage supervisors and managers through established performance management processes, workforce planning routines, and policy application to ensure consistent execution and compliance.
• Apply continuous improvement methods to evaluate and adjust processes using data analysis and controlled change execution to improve speed and quality. Lead strategic initiatives to improve the effectiveness of the team.
• Oversee daily and medium-term operational performance using capacity models, workload forecasts, and productivity reporting to balance cost, service levels, and cycle time.
• Establish and maintain standardized workflows, procedures, and controls using documented process artifacts and system-enabled tools to reduce variation and increase quality.
• Monitor functional performance using defined metrics, dashboards, and exception reporting to identify gaps, escalate risks, and prioritize corrective actions.
• Coordinate cross-functional requirements with Contracts team, Sales, Finance, and Sales Support through structured intake, prioritization, and escalation processes to ensure operational alignment.

• Bachelor's Degree or equivalent experience
• 7+ years of experience in customer operations, or service environments
• Experience leading strategic initiatives involving cross-functional teams
• Experience managing multi-layer operational teams using performance management systems, workforce planning methods, and established policy frameworks.
• Experience designing and governing service models through documented processes, service level agreements, and performance metrics.
• Experience integrating cross-functional requirements through structured intake, prioritization, and escalation mechanisms.