Manager, Team Member Relations

Work Location Type: Hybrid

Req Number 330546

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.

Compensation

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

• Build and lead a team of Team Member Relations Specialists that support policy management, conduct violations, non-exempt corrective action, etc.
• Reports to the Sr. Director, Employee Relations.
• Establish and drive Standards of Excellence for key team member relations processes regionally and globally.
• Work with team members and their managers to understand perspectives and to guide toward resolution of conflict or issues
• Recommends corrective actions, people practices, and process improvements to drive sustainable, integrated improvements in overall team member experience
• Consults or leads difficult or complex team member relations issues, such as Performance Management issues, including PIPs, exit strategies and involuntary separations
• Lead complex, high-risk, or sensitive investigations with advanced judgment, into allegations of violations to Title VII, company policy violations, complaints, concerns, and disputes and managing escalated performance improvement matters.

• Oversees Case Management tools for documentation and effectively manage complex investigations to mitigate risk
• Analyzes data/metrics for themes, trends and root cause identification. Share findings with key partners.
• Create summaries and other documents related to the ER function. Oversee and participate in project work as needed to include training, facilitation of classes, research, and other projects that support the business.

• Bachelor's Degree in Human Resources, Labor Relations, or Industrial Relations required
• 5+ years of HR experience; required
• In-depth knowledge of labor laws, regulations, and best practices.
• Strong leadership skills, including coaching, developing and influencing high performing teams.
• Strong positive employee relations skills, problem solving skills, including conflict resolution skills.
• Excellent negotiation, communication, interpersonal skills, organization, and analytical capabilities.
• Proven experience owning strategic initiatives, managing multiple priorities, and implementing change management.
• Bilingual - Spanish preferred
• Ability to lift < 25 lbs.