VP IT Delivery and Deployment - Servicing Platform

JOB DESCRIPTION

Why GM Financial Technology?

GM Financial is set to change the auto finance industry and is leading the path with embarking on tech modernization - we have a startup mindset, preserve our small company culture, in a public company environment with financial stability and intense growth over a decade long history. We are data junkies and trust in data and insights to advance our business objectives.

We take our goal of zero emission, zero collision, zero congestion and zero friction very seriously. We believe as the auto finance market leader we are in the driver seat to lead us in the GM EV mission to change the world. We are building global platforms, LATAM, Europe, China - our high performing talent needs a high performing leader. GMF is comprised of over 10,000 team members globally. Join our fin-tech culture within a Blue-Chip company where we are changing the way we use technology to support our customer and business.

RESPONSIBILITIES

About the Role:

The VP IT Delivery and Deployment serves as the primary Solution Owner and IT Lead of the Servicing Platform, driving the strategy, development, and execution of innovative solutions that enable strong, competitive business performance. This leader is responsible for owning the end-to-end technical solution, ensuring alignment with product roadmaps and business objectives, and delivering outcomes that meet Time, Cost, and Quality targets. The role involves guiding global teams to successfully deliver applications, overseeing the translation of business requirements and backlog items into effective, working software, and providing clear direction in technical decisions.

As the Solution Owner, the VP structures and leads delivery teams for optimal performance, manages sequencing to avoid redundancy, and monitors project progress using Agile metrics. The VP actively supports the Business Owner by offering insights into project health and maintains organizational design for efficient execution. By partnering with IT Shared Services Leadership and serving as a mentor to system managers and solution architects, the VP ensures project goals, priorities, and resourcing are clearly defined and well understood. The focus remains on solution ownership, effective IT leadership, Platform Engineering, and building a customer-centric team that supports the business vision for new capabilities.

In this role, you will:

• Provide direct leadership to systems & sustain manager, solution architects.
• Own the end-to-end delivery, life cycle, performance, and continuous improvement of the platform.
• Partner with IT Shared Services Leadership (Architecture, Infrastructure, Data Management and Cybersecurity) to ensure that platform, project goals, and priorities are established and understood.
• Ensure project-resourcing needs from 'Discovery to Sustain' are clearly defined, addressed and understood by all participating parties.
• Successfully deliver complex, multi-project programs through effective management and governance techniques
• Participate in and influence the development and maintenance of architectural standards and IT policies companywide.
• Serve as mentor to Platform Engineers and other team members, where needed.
• Provide effective communications with all key program and project stakeholders throughout the company, regardless of roles.
• Build and sustain a 'customer-centric' team that supports business leader's vision for new business capabilities.
• Ensure overall line management responsibilities are understood and being properly executed by system managers.
• Actively participates in the PMO governance and business-lead steering commitment routines.
• Frequently interact with application business sponsors, product managers/business project owners to ensure that major risks and issues are well understood and managed appropriately; this includes, but is not limited to, maintaining responsibility for hosting and/or participating in all relevant project governance forums.
• Ensure coaching, motivation and development practices for all team members is in place.
• Maintain overall responsibility and accountability for the deliveries, cost, schedule, and quality of all projects in their respective department.
• Ensure accurate reports to executive management regarding progress, issues, risks, and conflict are produced and distributed in a timely manner.
• Ensure team maintains up-to-date knowledge of existing Platform.
• Responsible for supplier management functions; inclusive of contracting and supervising, where applicable, vendor resources.
• Develop and maintain positive relationships with functional business partners and Business Application / Product Owners.
• Possess a thorough understanding of technical concepts required for specialized fields.
• Use appropriate knowledge, creativity and company practices and priorities to obtain solutions to complex problems.
• Ensure that preventative and scheduled maintenance activities are conducted in a timely and efficient manner.
• Ensure that system uptime is in accordance with service level objectives.
• Ensure systems remain compliant with all policies and procedures.
• Participate and support all relevant audit activities; ensure timely development and implementation of action plans to remediate SOX and Non-SOX-related deficiencies.

• Firsthand experience being a fully functional member of an application development team, Platform Engineering and Operations
• Previous experience as an IT Project Manager, Product Manager, or Platform Leader with responsibilities of implementing large-scale, high complexity systems.
• Previous experience leading a global team of technical resources.
• Detailed knowledge of development methodologies (i.e., waterfall, AGILE) and project management tools.
• Experience managing remote resources, vendors, and developers.
• Thorough understanding of program financials and budgeting Excellent leadership and employee development skills.
• Ability to oversee multiple large and complex IT projects involving multiple vendors and stakeholders in diverse geographical locations.
• Outstanding written and verbal communication skills.
• Ability to communicate ideas in both technical and user-friendly language.
• Outstanding customer relationship management skills and strong customer service focus.
• Ability to thoroughly understand the business issues surrounding each project.
• Superior problem-solving skills.
• Ability to operate with the utmost integrity and consistently display a positive attitude to work and the various challenges encountered in a program environment.
• Highly self-motivated and directed, with an attention to detail.
• Able to prioritize and execute tasks.
• Ability to create and nurture collaborative work environments.
• Ability to approach problems with an open mind, use existing information and resources.
• Ability to think strategically and make collaborative decisions.
• Think positively when faced with obstacles, build on others' ideas, and think logically and intuitively.
• Ability to communicate with executive-level stakeholders and communicate quickly, clearly, concisely, appropriately, and intelligently.
• Strong analytical skills. Advanced knowledge writing system and user specifications/documentation.
• Advanced knowledge of software design and modeling, and associated tools, such as Agile, SCRUM, DevOps, Platform Engineering, SRE.
• Advanced knowledge of current application design patterns (e.g. SOA, etc.).
• Working Conditions
• Availability to travel internationally for business purposes, potentially up to 20%.

• 7+ years implementing and supporting technology solutions in a leadership role required.
• 15+ years IT delivery experience; serving in roles such as administrator, developer, analyst, project manager, program manager Req, Platform Owner
• Bachelor's Degree in relevant area of study or equivalent work experience required.
• Master's Degree preferred.