VP CIAM Technology

JOB DESCRIPTION

Why GM Financial Technology?

GM Financial is set to change the auto finance industry and is leading the path with embarking on tech modernization - we have a startup mindset, preserve our small company culture, in a public company environment with financial stability and intense growth over a decade long history. We are data junkies and trust in data and insights to advance our business objectives. We take our goal of zero emission, zero collision, zero congestion and zero friction very seriously. We believe as the auto finance market leader we are in the driver seat to lead us in the GM EV mission to change the world. We are building global platforms, LATAM, Europe, China - our high performing talent needs a high performing leader. GMF is comprised of over 10,000 team members globally. Join our fin-tech culture within a Blue-Chip company where we are changing the way we use technology to support our customer and business.

RESPONSIBILITIES

About the Role:

GM Financial is looking for a strategic, results-oriented VP, Customer Identity and Access Management & Consent Preference Management who will build, own, and drive our global CIAM & CPM strategy. The ideal candidate has deep knowledge of the CIAM & CPM space, keeps abreast of latest trends and has solid experience in building customer facing solutions that enable delightful yet secure journeys. You will be responsible for defining a single customer identity and building an authentication/authorization framework that enables seamless experiences across all GM Financial digital properties as well as journeys with the digital properties of our parent, General Motors. You'll engage key stakeholders and cross-functional leaders across our enterprise to define, plan and execute the strategy. You'll build a core team to engineer a microservices based platform to support GM Financial wide customer identity access management. You will partner closely with cybersecurity and the IAM functions to ensure alignment and manage relationships with identity and access management service provider(s).

• Establish, document, and communicate the CIAM & CPM strategy, roadmap, capabilities, policies, and procedures to key stakeholders

• Drive deep engagement in formulating the strategy to ensure it meets needs of the various stakeholders

• Communicate the CIAM & CPM vision at all levels of the organization and drive robust change management to ensure healthy adoption

• Partner closely with cybersecurity, legal & privacy, IAM, and engineering leadership to evolve maturity of the CIAM architecture

• Translate the envisioned digital experience into an optimal technology platform, supplemental tools, integrations, analytics and reporting across the CIAM ecosystem

• Leverage composability principles to ensure ease of identity implementation for new product or services

• Maintain up-to-date knowledge of current and emerging CIAM technologies/trends and understand how they can be leveraged to meet the needs of the business

• Act as a mentor providing guidance to all team members on technical and architectural issues
• Detailed knowledge of tools, technologies and processes in the CIAM & CPM space

• Expert level knowledge of CIAM & CPM lifecycle in both B2C and B2B use cases

• Strong experience with the following toolsets - Okta Customer Identity Cloud, Cassie, Auth0, Azure AD B2C and other industry leading CIAM solutions

• Experience implementing single tenant/multi-tenant solutions, federation, SSO, and passwordless authentication

• Ability to think strategically and make collaborative decisions

• Ability to confidently articulate business risks and technical challenges to stakeholders

• Strong interpersonal skills, with the ability to work with many levels of management and across multiple lines of business and corporate functions

• Have a global perspective: Taking a broad view when approaching issues using a global lens

• Manage complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

• Be able to optimize work processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

• Be organizational savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics

• Communicates quickly, clearly, concisely, appropriately and intelligently

• Strong analytical skills

• Strong awareness of the latest trends in the CIAM space

• Advanced knowledge of software design and modeling, and associated tools

• Advanced knowledge of current application design patterns such as microservices and event driven architecture

• Greater than 12 years of overall experience strategizing, engineering, and executing large IT initiatives spanning multiple lines of business and several stakeholders required

• 5-7 years of management or leadership experience required

• 3-5 years of experience strategizing, engineering, configuring, and implementing Customer Identity and Access Management platforms, solutions and services along with source code management preferred

• High School Diploma or equivalent required

• Bachelor's Degree in Information Technology in related field or equivalent work experience required