Vendor Management Analyst III - General Motors Insurance

JOB DESCRIPTION

Why General Motors Insurance?

Working at General Motors Insurance is a chance to help reinvent what insurance feels like for GM drivers - standing at the intersection of the larger GM enterprise and a growth business focused on safeguarding the GM consumer and their vehicles. Inside the enterprise, General Motors Insurance is a strategic growth initiative, which means your ideas directly shape the blueprint of an emerging business and its momentum.

Powered by unique insights from GM's connected technology, you'll transform vehicle and driving insights into a seamless, connected user experience that rewards safer driving and simplifies every step-from quote to policy servicing to claims.

You'll collaborate across GM's ecosystem of companies, build products and processes at the foundational phase of a rapidly scaling organization, and see your work land in the hands of real customers fast. It's the kind of environment where curiosity and execution thrive together: experiment, iterate, and ship solutions that reduce the total cost of ownership while elevating confidence on the road. Most of all, you'll contribute to a new enterprise business that's creating tangible value for consumers nationwide - showing how insurance, when truly connected, can become a loyal companion to every GM journey.

This position will be posted until filled.

RESPONSIBILITIES

About the role

Be a part of GM's vision to create a world with Zero Crashes, Zero Emissions and Zero Congestion. The Vendor Management Analyst III plays a critical role in our collaboration with third-party vendor solutions by partnering with Claims, Shared Services, and enterprise stakeholders to identify, evaluate, onboard, and manage third-party vendor solutions that improve operational efficiency, control costs, and enhance the policyholder experience across the claims lifecycle, including FNOL, adjudication, repair management, and settlement. This role serves as the business owner and strategic lead for vendor initiatives, from early intake through implementation, performance monitoring, and ongoing optimization.

In this role you will:

• Serve as the primary business owner for third‑party vendor solutions supporting Claims and Shared Services, ensuring alignment with operational and strategic objectives
• Identify operational needs and translate them into vendor strategies, solution roadmaps, and continuous improvement initiatives
• Support the intake, evaluation, and recommendation of new vendor solutions, including participation in vendor sourcing activities (RFI/RFP, due diligence, and selection) in partnership with Procurement and in alignment with enterprise governance, risk, and compliance requirements
• Manage vendor relationships and act as the primary liaison between vendors and internal stakeholders, driving effective communication, issue resolution, and service delivery excellence
• Establish, monitor, and report on vendor performance metrics, SLAs, and KPIs including cycle time, severity, leakage, customer experience, and operational throughput within the claims lifecycle
• Perform ongoing analysis of vendor performance, financial data, and operational trends to identify risks, cost-saving opportunities, and areas for improvement, and develop actionable strategies to address gaps
• Support and coordinate vendor due diligence, risk assessments, and ongoing monitoring activities, in collaboration with internal stakeholders and risk subject matter experts
• Maintain strong, collaborative relationships with business partners and vendors to support vendor oversight, strategic initiatives, and operational needs
• Support contract lifecycle activities, including tracking contract expirations, renewal schedules, amendments, and assisting with contract termination when necessary
• Assist with billing validation, audits, and compliance activities to ensure accuracy, adherence to contractual terms, and alignment with company policies
• Maintain accurate and complete vendor data within systems of record, including contracts, risk profiles, performance metrics, and services provided, ensuring a comprehensive view of the vendor landscape
• Provide data analysis, reporting, and executive-level insights to support decision-making, vendor performance management, and strategic planning
• Champion the use of vendor management tools and processes, providing guidance and support to internal stakeholders and vendors as needed
• Coordinate with internal stakeholders to enhance and mature vendor management practices, including improving governance frameworks and operational efficiency
• Manage and support special projects and cross-functional initiatives, leveraging experience and judgment to achieve desired outcomes
• Partner with Claims leadership, adjusters, and Shared Services teams to align vendor solutions with real-world claims handling processes, including FNOL intake, appraisal, subrogation, SIU, and total loss workflows

• Strong understanding of effective relationship‑building principles used to establish and sustain productive vendor and stakeholder partnerships
• Knowledge with influence and change‑management approaches for driving alignment and outcomes without direct authority across teams
• Proficiency in professional standards and best practices for representing the organization in vendor discussions, negotiations, and issue escalations
• Familiarity with operational and financial data concepts, metrics, and analytical methods used to assess vendor performance and identify trends
• Understanding of performance measurement frameworks and how metrics relate to cost control, service quality, cycle time, and customer experience
• Familiarity with cross‑functional vendor management processes, including RFPs, vendor onboarding, pilots, and contract renewals
• Strong Understanding of project management methodologies, including scope definition, timeline management, dependency tracking, and risk mitigation
• Knowledge of effective written and verbal communication techniques and how messaging should be tailored for frontline partners, stakeholders, and senior leadership
• Strong understanding of executive‑level documentation standards, including recommendations, performance summaries, scope documents, and workflow documentation
• Knowledge of strategic planning concepts and how vendor decisions support long‑term operational goals and continuous improvement initiatives
• Strong Relationship‑building skills to establish and sustain productive vendor and stakeholder partnerships
• Ability to Influence and manage change to drive alignment and outcomes without direct authority across teams
• Proven ability to represent the organization professionally in vendor discussions, negotiations, and issue escalations
• Operational and financial data analysis skills to assess vendor performance and identify trends
• Performance measurement and metrics analysis skills linking cost control, service quality, cycle time, and customer experience
• Ability to demonstrate cross‑functional vendor management skills through RFPs, onboarding, pilots, and contract renewals
• Proven project management skills including scope definition, timeline management, dependency tracking, and risk mitigation
• Demonstrated written and verbal communication skills tailored to frontline partners, stakeholders, and senior leadership
• Strong Executive‑level documentation skills, including recommendations, performance summaries, scope documents, and workflow documentation
• Proven strategic planning and decision‑support skills aligning vendor decisions with long‑term operational goals and continuous improvement

• High School Diploma or equivalent required; Bachelor's Degree in related field of vendor management, accounting or finance or 5+ years of experience in the field or in a related area preferred
• 5 + years of experience in a Vendor Management Department, Purchasing Department or functionally related area required
• 2+ years of experience in auto claims, property claims, or related claims operations (e.g., liability, BI, subrogation, SIU, or total loss) preferred
• Experience working with claims platforms (e.g., Guidewire ClaimCenter) and vendor-integrated workflows strongly preferred
• 3 + years of experience in a corporate setting, specifically including cross functional collaboration responsibilities
• 2 + years of professional business analytics experience preferred

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection