Sr Claims Business Analyst - General Motors Insurance

JOB DESCRIPTION

Why General Motors Insurance?

Working at General Motors Insurance is a chance to help reinvent what insurance feels like for GM drivers - standing at the intersection of the larger GM enterprise and a growth business focused on safeguarding the GM consumer and their vehicles. Inside the enterprise, General Motors Insurance is a strategic growth initiative, which means your ideas directly shape the blueprint of an emerging business and its momentum.

Powered by unique insights from GM's connected technology, you'll transform vehicle and driving insights into a seamless, connected user experience that rewards safer driving and simplifies every step-from quote to policy servicing to claims.

You'll collaborate across GM's ecosystem of companies, build products and processes at the foundational phase of a rapidly scaling organization, and see your work land in the hands of real customers fast. It's the kind of environment where curiosity and execution thrive together: experiment, iterate, and ship solutions that reduce the total cost of ownership while elevating confidence on the road. Most of all, you'll contribute to a new enterprise business that's creating tangible value for consumers nationwide - showing how insurance, when truly connected, can become a loyal companion to every GM journey.

This position will be posted until filled.

RESPONSIBILITIES

About the role:

This role supports the development and optimization of General Motors Insurance operations by analyzing business needs, defining objectives, conducting gap and ROI analyses, and gathering requirements to drive effective solutions. The position also collaborates with stakeholders to improve claims processes and workflows, contribute to solution design, and proactively identify and manage business risks within a rapidly growing insurance organization.

• Assist in benefit analysis and defining ROI.
• Define business objectives and goals.
• Identify and document stakeholders and organization impacts.
• Perform gap analysis to determine potential solutions.
• Assist with gathering business needs.
• Aid in facilitation of gathering requirements.
• Providing input to partners assisting with solution design.
• Identify and manage existing and emerging risks that stem from business activities and the job role.
• Create and edit claims workflows and processes.

• Knowledge and understanding of the auto and casualty claims process preferred
• Professional business analyst experience, including; planning, eliciting, analyzing, validating, documenting and communicating requirements
• Experience working in an agile environment
• P&C industry experience a plus

• 2+ years working in an agile environment preferred
• 4+ years professional business analytics experience required
• Bachelor's Degree in related field required
• IIBA certification preferred

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection