Site Reliability Engineering Manager - General Motors Insurance

JOB DESCRIPTION

Why General Motors Insurance?

At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders, General Motors and GM Financial. This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience.

GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers. If you are passionate about driving innovation and delivering results in a fast-paced, value-focused environment, General Motors Insurance is looking for you.

Position open until filled.

RESPONSIBILITIES

About the role:

The Site Reliability Engineering Manager provides both technical leadership and strategic direction for building and maintaining highly reliable, scalable, and performant software systems that support critical business products. This role blends hands-on technical capability with people leadership-driving SLO adoption, leading incident management, and partnering closely with product, architecture, and development teams to ensure business continuity and availability.

• Lead and mentor a team of Site Reliability Engineers, fostering a culture of reliability, learning, and continuous improvement.
• Stay hands-on when needed for coding, automating, debugging, and contributing to reliability tools and pipelines.
• Define and manage Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets, ensuring alignment with business goals.
• Own and maintain the PagerDuty implementation, including supporting teams with on-call scheduling, escalation flows, and incident response processes.
• Empower and guide engineers to serve as Incident Commanders during critical events, fostering a 'you build it, you run it' culture; support them through post-incident reviews and Root Cause Analyses (RCAs) to drive preventive measures and shared learning.
• Collaborate with product and development teams early in the lifecycle to design for operability, scalability, and maintainability.
• Implement observability solutions using Azure Monitor, Application Insights, Log Analytics, and integrate CDN/WAF telemetry (Akamai, Azure Front Door; AWS CloudFront as applicable).
• Reduce toil by automating operational tasks using scripting languages (PowerShell, Python, JavaScript/TypeScript).
• Participate in an on-call rotation to support troubleshooting and communication efforts outside of normal business hours.

• Strong application development knowledge in C# and JavaScript/TypeScript, with solid foundations in software engineering principles, debugging, and performance optimization.
• Deep expertise in Microsoft Azure PaaS (App Services, Functions, Databases, Networking) with working knowledge of AWS equivalents.
• Familiarity with container orchestration platforms (Azure Kubernetes Service, Kubernetes, Docker).
• Strong understanding of disaster recovery, incident management, and security best practices for business-critical applications.
• Knowledge of cloud networking (Azure DNS, Virtual Networks, Application Gateway; AWS Route 53, VPC) and CDN/WAF technologies (Akamai, Azure Front Door, AWS CloudFront).
• Infrastructure as Code (IaC) principles and tools: Terraform, ARM, Bicep.
• CI/CD practices and tooling: Azure DevOps YAML, GitHub Actions, GitOps.
• Observability tooling: Azure Monitor, Application Insights, Log Analytics, Prometheus, Grafana.
• Code quality and security scanning tools (SonarQube, Checkmarx).
• Proven track record of leading and growing engineering teams, including performance management, mentoring, and career development.
• Strong collaboration skills-able to influence without authority across product, engineering, and operations teams.
• Incident leadership and crisis communication under pressure.
• Ability to design and implement SLO/SLI frameworks, manage error budgets, and drive reliability improvements.
• Hands-on coding and automation in C#, JavaScript/TypeScript, PowerShell, and Python.
• Strong troubleshooting skills in complex, distributed cloud environments.
• Experience integrating CDN/WAF monitoring data with cloud observability stacks.
• Ability to translate technical reliability metrics into clear business impact statements for executives.
• Proven capability to provide operational visibility on environmental health to Senior Leadership, Technology and Business partners
• Receptive, approachable teammate, with the ability to positively interact with business partners, technology teams, offshore, and professional services
• Strong customer advocate with excellent written and verbal communication skills

• 5 - 7 years of hands-on experience with C# and JavaScript/TypeScript in production environments required
• 5 - 7 years of hands-on experience in cloud technologies with Microsoft Azure required
• 3 - 5 years of hands-on experience with scripting with Bash, Perl, Ruby or Python
• 3 - 5 years of experience implementing IaC (Terraform, ARM, Bicep) preferred
• 3 - 5 years of experience with Docker Datacenter
• 3 - 5 years of hands-on administration experience on Machine Learning platforms
• 3 - 5 years of experience in Mesos, AKS/Kubernetes, OpenShift and/or Deis or other such container/platform-as-a-service orchestrator
• 3 - 5 years of experience with CI/CD tools and pipelines (Azure DevOps, Github Actions)
• Bachelor's Degree in related field or equivalent experience required
• Master's Degree in related field preferred