Site Reliability Engineer III

JOB DESCRIPTION

Why GMF Technology?

Innovation isn't just a talking point at GM Financial, it's how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We're committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.

Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.

Flexible hybrid work environment (onsite 2 days a week/3 days remote) at our Arlington (AOC1), TX office.

RESPONSIBILITIES

About this role

• Collaborate with product owners and managers to establish service level objectives for applications and agreed consequences if the objectives are not being met
• Collaborate with development team members to identify monitoring gaps, identify application performance improvement opportunities and assist with troubleshooting problems
• Drive the Root Cause Analysis of production issues and other failures within the product software, pipeline, or other DevOps support processes or technology
• Design, build, and champion automated solutions to optimize application/service/platform uptime with minimal human intervention
• Create and implement standards and best practices, driving adoption across development teams and external vendors as applicable

• Authority in defining, implementing, and evaluating Service Level Objectives (SLO) and Service Level Indicators (SLI), and associated consequences
• Software development expertise in multiple high-level programming and scripting languages
• Expert in evolutionary database design, query performance analysis, and indexing as a cornerstone for delivering scalable, performant products and services
• Expert in designing, building, and optimizing automated pipelines with automated testing and automated security controls
• Expert in performing Root Cause Analysis and Problem Management
• Experience working in Agile Scrum teams with demonstrated success leading improvements (getting better/faster/happier)

• DevOps (YAML, ARM), Terraform, Jenkins, Chef
• Pipeline Automation: Azure, GitHub
• Code Scanning: SonarQube, Checkmarx, Blackduck
• Source Code repos: Git
• Containerization: Azure Kubernetes Service, Kubernetes (open source), Docker
• High level programming languages: Java, C# (.NET MVC and .NET Core)
• Scripting: PowerShell, Bash
• Database: Oracle, Microsoft SQL Server, NoSQL (e.g. CosmosDB)
• Test Automation: Xamarin.UITest, Specflow, DevTest, Selenium, Test Data Manager, Postman, Maven, TestNG, JMeter
• Operating systems: Windows, Linux
• Cloud Platforms: Azure
• Metrics and Monitoring: Splunk, Azure Application Insights, Azure Monitor
• Networking: Azure DNS, Virtual Networks, Azure API Manager, Azure Application Gateway, Akamai WAF/CDN

• 5-7 years experience in software development and test automation Required
• 5-7 years of cloud experience strongly Preferred
• High School Diploma
• Associate Degree
• Bachelor's Degree in related field or equivalent work or military experience Required
• Master's Degree in related field Preferred