Scrum Master II

JOB DESCRIPTION

Why GM Financial Technology?

Innovation isn't just a talking point at GM Financial, it's how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We're committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.

Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.

RESPONSIBILITIES

About the role:

The Scrum Master II is a servant leader that supports the development team and product owner to increase business agility and maximize value delivered.

In this role, you will:

• Guiding and coaching the Scrum Teams on how to apply agile values and principles, and use the Scrum Framework to delight customers
• Protect the development team from outside influences and remove impediments
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving
• Facilitating getting the work done without coercion, assigning, or dictating the work
• Assisting with internal and external communication, improving transparency, and radiating information
• Supporting and educating the Product Owner, especially with respect to refining and ordering the product backlog
• Working closely with the Product Owner to ensure product backlog is visible and prioritized towards business value
• Facilitating various Scrum events such as: Daily Scrum, Sprint Planning, Sprint Reviews, and Sprint Retrospectives
• Empowering the team to be self-organized

• Must exhibit strong knowledge of agile frameworks including Scrum from multiple teams/products
• Demonstrated evidence of a servant leadership mindset
• Proficient in the use of Agile delivery tools such as TFS, Jira or Azure DevOps
• Demonstrated evidence of continuous learning mindset
• Ability to teach and train on Agile, Scrum, Kanban at a level accessible to beginners and dive deep for advanced topics
• A change agent; progressively challenging the team to continuously improve
• Good understanding of product and sprint backlog tracking, burn down metrics and velocity
• Good negotiation, leadership, and written and verbal communication skills
• Good knowledge, skills, and ability working in a collaborative team environment
• Excellent people skills, with an ability to understand and diverse viewpoints
• High Emotional Intelligence (self-awareness, self-regulation, motivation, empathy and social skills)
• Ability to understand GM Financials business; apply knowledge and critical thinking skills in day-to-day problems and solutions
• Ability to facilitate, coach and guide through influence, inspiration, collaboration and teamwork
• Ability to listen and communicate effectively with others both verbally and in writing
• Ability to coach and train Agile teams about their role before, during and after PI Planning
• Establish DoR, DoD with teams and Product owner on Story and Feature level wherever applicable
• Support Release Train Engineer, IT Lead and business leaders by facilitating all the SAFe ceremonies including PI Planning, SOS, PO sync, inspect and adapt
• Provides coaching and training to the Agile Team(s) on how to execute the Scrum framework

• Scrum Master Certification (CSM or PSM) or PMI-ACP Req
• 2-4 years experience as Scrum Master Req
• High School Diploma or equivalent required
• Bachelor's Degree or additional equivalent work or military experience