Salesforce Analyst II

JOB DESCRIPTION

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

• This individual facilitates all stages of a project, from requirements gathering through testing and training
• Build and foster relationships by displaying industry knowledge and expertise in the Salesforce.com platform
• Analyze business processes and champion the ability to provide process solutions to increase accuracy and efficiency
• Prepare and maintain detailed documentation and reports to provide information for summaries, presentations, and reports
• Create functional business requirement documents/user stories
• Keep abreast of SFDC features and functionality to provide recommendations for process improvements
• Strong experience in user interface configuration, data transfer and cleansing via APEX Data Loader and SFDC Import Wizard
• Participate and facilitate Agile related ceremonies such as scrum, sprint planning and refining meetings
• Use declarative Salesforce skills to build and maintain flows, validation and sharing rules, and page layouts

• Working knowledge of Agile/SAFe Lean enterprise concepts and best practices and how they are applied
• Good understanding of Dealer Service's operations
• Advanced SFDC knowledge and hands on creation experience with objects, fields, flows, Lightning components, SFDC Clouds and Communities
• Knowledge of account management systems, primarily Provenir, CPW, AutoSuite, AutoIMS, and DealerSource.
• Experience working within a matrix organization, collaborating with business stakeholders, user experience teams, project managers, product managers, developers and others
• Detail oriented with a keen focus on accuracy and effective reporting
• A change agent; progressively challenging the team to continuously improve

• Working effectively within an AI enabled environment:
• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

• Bachelor's Degree or equivalent experience preferred
• 2-4 years of advanced experience working in the SFDC CRM platform required
• Salesforce.com Certified Administrator required