Remarketing Solutions Title Clerk I

JOB DESCRIPTION

Why Remarketing Solutions?

GM Financial Remarketing Solutions department promotes an inclusive Culture to Win that is centered around leading with core values, empowering team members, and accomplishing strategic priorities while supporting our community and earning customers for life.

About the role

• Ensure timely execution of title workflows to meet state service-level agreements for GMF and GM remarketed inventory.
• Maintain high-quality documentation of follow-ups and system updates.
• Partner with vendors, dealers, and internal teams to resolve title-related delays and issues.
• Research and resolve aging, exceptions, and escalated accounts; escalate to leadership when necessary.
• Complete and submit auction title paperwork accurately and on time, adhering to state, federal, and company regulations.
• Audit auctions daily to ensure compliance with title processes and company policies.
• Make cost-effective decisions for document shipping and ensure title fees are entered correctly in systems.
• Support leadership strategies, projects, and initiatives while troubleshooting system defects and workflow delays.

• Strong knowledge of lien processes, auto finance, and compliance with state and federal guidelines.
• Proficient in Microsoft Office (Word, Excel, Outlook) and technology systems such as Remarketing Solutions System and AutoIMS.
• Excellent oral and written communication skills with ability to build relationships and collaborate effectively.
• Highly detail-oriented with strong time management and prioritization skills.
• Demonstrated ability to work independently and multi-task in fast-paced, high-pressure environments.
• Expert critical thinking, problem-solving, and decision-making capabilities, including financial impact analysis.
• Skilled in researching complex issues across multiple systems and interpreting quantitative and qualitative data.
• Proven reliability, dependability, and ownership in completing responsibilities.
• Ability to thrive in team settings while exercising independent judgment and cost-effective decision-making.

• Deep expertise in lien processes and auto finance, with proven ability to navigate complex title workflows.
• Exceptional communication and relationship-building skills, able to collaborate across vendors, dealers, and internal teams.
• Highly detail-oriented and organized, with a track record of meeting strict deadlines and service-level agreements.
• Strong independent decision-making and problem-solving abilities, including financial impact analysis and cost-effective solutions.

• 0-2 years In a title processing or lien perfection role Pref
• High School Diploma or equivalent Required