Manager - IT Disaster Recovery

JOB DESCRIPTION

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture - an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled.

• Position will be responsible for developing and maintaining a IT Disaster Recovery Program
• Consulting on the development of a Disaster Recovery Plan and runbooks for stated scope business critical applications
• Monitor the deployment and changes of applications and infrastructure for impacts to Disaster Recovery-related contingency planning
• Ensure that Recovery Point Objectives (RPO) and Recovery Time objectives (RTO) are met in exercises
• Guide and provide work direction to IT subject matter experts as their roles pertain to Disaster Recovery
• Participate in Disaster Recovery Exercises to ensure vendors can recovery critical services provided to GMF
• Participate in the ongoing review of Disaster Recovery scope services and support to align with budget planning
• Assess technical risk and provide timely mitigation and remediation plans.
• Evaluate new technology and tools and build business cases for their use
• Participate in cross-functional reviews and identify high risk areas pertaining to Disaster Recovery scope
• Must understand the integration of people, processes and tools within the overall delivery environment, how they impact the Disaster Recovery Program, and determine best strategic and tactical approach (given organizational culture and other constraints) to continually improve those processes and services
• Assess current state, where and to what extent Disaster Recovery work is being performed, and prioritize what improvements and changes to the existing state are required
• Coordinate with Business Continuity teams to ensure business expectations are met
• Provide support for the approved Mass Notification system to the IT stakeholders
• Help maintain Knowledge Management System and Knowledge Document repository with relevant Disaster Recovery content to include: Enterprise Process Improvement, Policy and Procedure; Quality control and process compliance auditing; ITSM/ITIL Gap Analysis and CMMI-ITIL Maturity Assessments
• Assist with Availability Management, Business Continuity Management, and other collateral processes, ensuring that all ITSM process touch points and interfaces to Disaster Recovery are working effectively

• Advanced knowledge of disaster recovery and business continuity processes and tools needed
• A broad understanding of information technology in order to assist in preparation of recovery procedures for all areas
• Advanced knowledge and understanding of industry standard disaster recovery planning techniques and technologies as well as methods used in performing risk analyses and business impact analysis
• Local and wide area networking concepts, principles and protocols
• Knowledge in infrastructure design and management
• Working knowledge of management processes such as personnel administration, planning and budgeting
• Understanding of IT Service Management (ITSM) best practices and processes
• Information Technology Infrastructure Library (ITIL) certification or equivalent practical experience (ITIL v3 Foundation strongly preferred as minimum; intermediate ITIL Service Transition, Service Design, ITIL Service & Support, ITIL Availability Management or ITIL Service Level Management desired)
• Experience with Business Continuity, Disaster Recovery and related initiatives
• Knowledge of TCP/IP, OSI model and IP subnetting
• High level understanding of technology infrastructure, security concepts and platforms
• Demonstrated success in project management
• Understanding of routing and switching protocols as they relate to load balancing
• Strong understanding of application layer protocols including HTTP, SSH, SSL, and DNSAbility to skillfully react and adapt to a constantly changing business and IT work environment
• Demonstrated interpersonal and leadership abilities working with cross-functional teams
• Storng written and verbal communication skills
• Strong interpersonal and communication skills in order to interface with all levels within the business and IT organizations
• Ability to think strategically and make collaborative decisions
• Demonstrated interpersonal and leadership abilities working with cross-functional teams
• Communicate quickly, clearly, concisely, appropriately, and intelligently
• Foster open communication, speaks with impact, listens to others, and writes effectively
• Effective planning, time management, negotiation, and delegation skills
• Advanced technical writing
• Experience in documentation tools such as Visio and Microsoft Office products
• Advanced experience with Network and VLAN segmentation
• Strong analytical skills
• Ability to approach problems with an open-mind, use existing information and resources
• Creative, Innovative, problem-solving and maximizing your potential to solve problems and improve methods
• Think positively when faced with obstacles, build on others ideas, think logically and intuitivelyBusiness Continuity Professional PrefNormal office environment subject to stressful situations
• Flexible schedule with possibility of working long hours including weekends/holidays, occasional overtime may be required
• Travel may be required to support business needs

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

• 3-5 years of experience in disaster recovery/business continuity planning life cycle methodology Preferred
• Experience in leading or managing teams Preferred
• High School Diploma or equivalent Required
• Bachelor's Degree in related field or equivalent work or military experience Preferred