Lead Subrogation Specialist - General Motors Insurance

JOB DESCRIPTION

Why General Motors Insurance?

Working at General Motors Insurance is a chance to help reinvent what insurance feels like for GM drivers - standing at the intersection of the larger GM enterprise and a growth business focused on safeguarding the GM consumer and their vehicles. Inside the enterprise, General Motors Insurance is a strategic growth initiative, which means your ideas directly shape the blueprint of an emerging business and its momentum.

Powered by unique insights from GM's connected technology, you'll transform vehicle and driving insights into a seamless, connected user experience that rewards safer driving and simplifies every step-from quote to policy servicing to claims.

You'll collaborate across GM's ecosystem of companies, build products and processes at the foundational phase of a rapidly scaling organization, and see your work land in the hands of real customers fast. It's the kind of environment where curiosity and execution thrive together: experiment, iterate, and ship solutions that reduce the total cost of ownership while elevating confidence on the road. Most of all, you'll contribute to a new enterprise business that's creating tangible value for consumers nationwide - showing how insurance, when truly connected, can become a loyal companion to every GM journey.

This position will be posted until filled.

RESPONSIBILITIES

About the role

As a Lead Subrogation Specialist, you will oversee the financial and operational aspects of auto and medical subrogation, ensuring accurate reserving, timely deductible reimbursements, and strong recovery outcomes. You will hear first‑party medical and auto damage arbitrations, prepare respondent filings, and conduct PD subrogation evaluations to identify and maximize recovery opportunities.

In this role, you will also manage the day‑to‑day workflow of the subrogation operations, including oversight of email correspondence , coordination with our outbound subrogation vendor, and assist in ongoing communication with adjusters and leadership to support an effective outbound subrogation process. You will operate with a high degree of autonomy, using your expertise to drive consistent, high‑quality results.

In addition, you will partner with internal stakeholders to ensure subrogation practices align with broader organizational goals and contribute to a seamless claims experience. You will serve as a subject matter expert within the subrogation process, offering guidance, operational leadership, and support as needed to strengthen team efficiency and recovery performance.

In this role you will:

• Manage subrogation financials, ensuring accurate reserving
• Complete deductible reimbursements, when applicable
• Hear arbitrations for first‑party medical and auto damage claims
• Write respondent arbitrations with accuracy and consistency
• Conduct inbound Property Damage subrogation reviews to ensure we are paying what we owe
• Lead day‑to‑day subrogation operations, including:
  • Oversight of the subrogation inbox
  • Management of inquiries related to external outbound subrogation vendor
  • Ongoing communication with adjusters and leaders regarding subrogation processes
• Partner with internal stakeholders to ensure subrogation processes support organizational goals and deliver a consistent, seamless claims experience

• In depth knowledge of the insurance industry, with advanced expertise in claims liability and subrogation, specifically in the auto line of business
• Knowledge of how to build lasting relationships with internal and external customers and business partners
• Strong understanding of auto insurance regulatory compliance requirements
• Moderate knowledge of automobile parts, terminology, and repair techniques
• Familiarity in performing inbound PD subrogation reviews with the ability to validate estimate accuracy and ensure appropriate indemnity decisions, including total loss
• Understanding of end to end claim handling processes; prior experience as an adjuster is preferred
• Working knowledge of Guidewire ClaimCenter (preferred)
• Extensive experience with Arbitration Forums and related procedural guidelines
• Demonstrated ability to craft clear, persuasive, and well‑structured case arguments with strong attention to detail
• Strong negotiation skills with the ability to advocate effectively for recovery outcomes
• Ability to make sound, independent decisions while balancing risk, policy, and recovery goals
• Strategic thinker with the agility to adapt to change and support continuous process improvement
• Collaboration skills for working effectively with internal teams and external partners
• Advanced analytical and critical‑thinking skills, particularly in evaluating liability, damages, and case evidence
• Working understanding of negligence principles and the evidence types commonly found in subrogation matters
• Computer literacy in a Windows operation environment
• Strong written and verbal communication skills
• Ability to implement and adapt to rapid change
• Creative, innovative, and forward-thinking mindset
• Ability to navigate and work in multiple systems simultaneously

• High School Diploma or equivalent required
• Bachelor's Degree in a related field preferred
• 5+ years of experience in claims subrogation within the auto line of business required
• Prior experience handling arbitrations (including respondent arbitrations and hearing of arbitrations) required
• Inbound PD subrogation experience, including reviewing estimates for accuracy and negotiating with claimant carriers when appropriate preferred

• Must hold and maintain a current Property and Casualty (P&C) or Personal Lines License in at least one U.S. State required
• AIC and/or CPCU designations preferred

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection