Global ECM Architect III

JOB DESCRIPTION

Why GMF Technology?

Innovation isn't just a talking point at GM Financial, it's how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We're committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.

Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.

RESPONSIBILITIES

About the role:

The Global ECM Architect III is a technical subject matter expert for our ECM platforms (IBM's ECM suite of products including but not limited to Cloud Pak for Business Automation (CP4BA), FileNet, Business Automation Workflow, Datacap, Content Collector, ECM System Monitor, etc). This includes, but is not limited to, analysis, design, project estimation, as well as product support and systems administration. This position will be responsible for providing installations, upgrades, technical guidance and specialized support for the development and implementation of ECM-based applications and solutions. This position involves direct coordination with other team members, departments, business partners and outside vendors on project management.

In this role you will:

• Administer the configuration and set-up, manage the upgrades and patching of our ECM platforms (IBM Datacap, CP4BA, FileNet, Case Manager, BAW, ICC, ESM, etc.)
• Ensure our platforms and solutions are following modern standards and look for opportunities to implement new technologies
• Maintain a production-first mindset focused on scale, uptime, and ability to rapidly triage/resolve production issues
• Interface with customers to provide issue resolution for products and solutions
• Interface with software vendors and suppliers in support of business applications software
• Perform vulnerability assessment, remediation, and reporting for the DPS platform and all its components
• Provide technical demonstrations/presentations to IT leadership, business partners, and project stakeholders
• Promote a cooperative and productive team environment
• Work closely with internal business units and IT partners to facilitate project completion
• Be available for an on-call rotation to participate in deployment, troubleshooting, and communication efforts outside of normal business hours

• Advanced experience with ECM Platform Administration
• Advanced knowledge of industry-standard ECM tools including but not limited to IBM Cloud Pak for Business Automation, FileNet, Business Automation Workflow, Datacap, Content Collector, ECM System Monitor, etc.
• Proficiency in scripting (bash/Python, Red Hat Ansible) and Git-based workflows
• Extensive experience in performing Root Cause Analysis and Problem Management
• Extensive knowledge of enterprise database technologies such as Oracle, Microsoft SQL Server, PostgreSQL, etc.
• Hands-on experience operating OpenShift (IPI/UPI installs, bare metal, virtualization integration)
• Metrics and Monitoring: Splunk, AWS CloudWatch, Kafka, IBM ECM System Monitor
• In-depth knowledge of security frameworks (e.g., ISO 27000, NIST, FFIEC, etc.)
• Knowledge of cloud-native container technologies such as Docker, Kubernetes, Red Hat OpenShift, etc.
• Proficiency with Ansible and Terraform
• Strong Linux (RHEL) administration, networking (CNI, VLANs, DNS, TLS), and storage (CSI/NFS/iSCSI/Ceph)

• 5-7 years of prior analysis experience in an Information Technology environment and respective business area required
• 3-5 years of work experience in implementing, configuring, customizing, upgrading, managing and troubleshooting ECM platforms required
• High School Diploma or equivalent required
• Bachelor's Degree in related field or equivalent work or military experience required