Fraud Intelligence Analyst II - General Motors Insurance

JOB DESCRIPTION

Why General Motors Insurance?

Working at General Motors Insurance is a chance to help reinvent what insurance feels like for GM drivers - standing at the intersection of the larger GM enterprise and a growth business focused on safeguarding the GM consumer and their vehicles. Inside the enterprise, General Motors Insurance is a strategic growth initiative, which means your ideas directly shape the blueprint of an emerging business and its momentum.

Powered by unique insights from GM's connected technology, you'll transform vehicle and driving insights into a seamless, connected user experience that rewards safer driving and simplifies every step-from quote to policy servicing to claims.

You'll collaborate across GM's ecosystem of companies, build products and processes at the foundational phase of a rapidly scaling organization, and see your work land in the hands of real customers fast. It's the kind of environment where curiosity and execution thrive together: experiment, iterate, and ship solutions that reduce the total cost of ownership while elevating confidence on the road. Most of all, you'll contribute to a new enterprise business that's creating tangible value for consumers nationwide - showing how insurance, when truly connected, can become a loyal companion to every GM journey.

• Analyze intelligence from large datasets to uncover patterns, anomalies, and red flags indicative of fraud
• Utilize predictive modeling tools to analyze fraud trends and provide insights regarding possible mitigation strategies
• Serve as subject matter resource regarding auto insurance fraud intelligence and analytics
• Develop dashboards and real-time monitoring systems to track fraud trends and provide actionable insights to leadership
• Collaborate with policy analysts, claims adjusters, legal team, and leadership to develop and refine fraud detection decision frameworks with effective alert systems
• Drive innovation by integrating advanced AI tools and techniques as well as common vendor tools into claims processes to enhance and advance fraud fighting efforts
• Consistently and proactively identify gaps in fraud detection systems and recommend solutions to increase efficiency and effectiveness
• Continuously monitor the performance of fraud analytic models (both GMIC-designed and vendor models) to ensure effectiveness as fraud schemes shift and evolve, modifying models to ensure peak performance and limit false positives
• Assist and consult on claims with red flags, providing desktop investigative assistance
• Serves as subject matter resource regarding fraud investigations

• Advanced understanding of current SIU investigation techniques and data analytic methods, including uses and applications of AI-based programs
• Industry knowledge of leading fraud analytics software and uses of various fraud detection products
• Detailed knowledge of how to derive actionable insights from data regarding fraud patterns and trends
• Strong understanding of digital claim workflows
• Advanced knowledge of techniques used to detect and investigate fraud through the life cycle of an automobile insurance policy
• Solid working knowledge of state and federal regulations related to insurance fraud
• Demonstrated data analytics expertise, including use of AI-based programs
• Demonstrated effectiveness in insurance fraud investigations, including evidence collection, interviewing, and reporting
• Strong analytical and problem-solving skills with keen attention to detail
• Ability to work in a rapidly changing start-up environment, building many tools from scratch and/or implementing new vendor tools for the first time
• Ability to work effectively with cross-functional teams and build strong working relationships
• Demonstrated ability to present complex technical information clearly and concisely to diverse and sometimes non-technical audiences
• Excellent project management skills

• High School Diploma or equivalent required; Bachelor's Degree preferred
• 3+ years of Special Investigation Unit (SIU) and/or Major Case investigation experience in auto insurance required
• 2+ years of professional business analytics experience required
• 2+ years of experience using SQL and/or Power BI preferred
• 2+ years of experience in insurance fraud analytics preferred
• Experience utilizing Claims Fraud Detection platform strongly preferred

• Must hold current Property and Casualty (P&C) or Personal Lines License in at least (1) U.S. State or be able to obtain within 30 days of start date

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection