First Party MP/PIP Claims Supervisor - General Motors Insurance

JOB DESCRIPTION

Why General Motors Insurance?

Working at General Motors Insurance is a chance to help reinvent what insurance feels like for GM drivers - standing at the intersection of the larger GM enterprise and a growth business focused on safeguarding the GM consumer and their vehicles. Inside the enterprise, General Motors Insurance is a strategic growth initiative, which means your ideas directly shape the blueprint of an emerging business and its momentum.

Powered by unique insights from GM's connected technology, you'll transform vehicle and driving insights into a seamless, connected user experience that rewards safer driving and simplifies every step-from quote to policy servicing to claims.

You'll collaborate across GM's ecosystem of companies, build products and processes at the foundational phase of a rapidly scaling organization, and see your work land in the hands of real customers fast. It's the kind of environment where curiosity and execution thrive together: experiment, iterate, and ship solutions that reduce the total cost of ownership while elevating confidence on the road. Most of all, you'll contribute to a new enterprise business that's creating tangible value for consumers nationwide - showing how insurance, when truly connected, can become a loyal companion to every GM journey.

This position will be posted until filled.

RESPONSIBILITIES

About the role

The First Party MP/PIP Claims Supervisor will be responsible for providing and supporting a "Best in Class" insurance experience by managing and providing leadership to a team of Claims Adjusters. As a First Party MP/PIP Claims Supervisor, you will play a crucial role in overseeing the claims process, ensuring efficiency and accuracy while providing exceptional customer service. With your strong leadership, problem-solving skills, and knowledge of the insurance industry, you will guide a team of First Party Adjusters to deliver timely and fair resolution to claims. The ideal candidate will demonstrate a "start-up" mindset, embracing change, innovation, creativity, and a relentless determination to win.

• Inspire and lead team in a manner that effectively maximizes business results and employee satisfaction
• Oversee and manage a team of claims adjusters, providing guidance and support throughout the claims process
• Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance
• Coach, mentor, and teach Claims Adjusters to support their continued growth and improvement
• Consistently work to develop all Claims Adjusters
• Serve as an expert resource to representatives and colleagues regarding claims team processes and procedures
• Review and evaluate claims, ensuring accuracy and adherence to company policies and procedures
• Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change, growth, and sharing of knowledge and skills
• Conduct performance evaluations and provide ongoing training and development opportunities for Claims Adjusters
• Monitor claim activities, identify trends or areas for improvement, and implement strategies to enhance claims handling efficiency and customer satisfaction
• Maintain a strong working knowledge of insurance regulations, industry trends, and best practices to ensure compliance and optimal claims management
• Use established monitoring systems to QA, monitor, and evaluate performance
• Generate appropriate action plans to enhance and improve performance of under-performing representatives
• Effectively use reward and recognition tools to drive business results and associate satisfaction
• Identify and implement strategies that will enhance the customer experience and improve productivity and performance
• Perform other duties as assigned
• Conform with all company policies and procedures

• Current National Experience with First Party Injury MP/PIP
• Knowledge and understanding of the insurance industry
• Advanced understanding of personal lines auto and/or casualty claims
• Knowledge surrounding common industry claims systems and vendor products. (ex. Guidewire, Copart, ARMs, ISO, etc.)
• Must have a passion for providing outstanding customer service
• Possess strong leadership skills, including the ability to influence others, develop team members, and manage change and conflict
• Excellent oral and written communication skills
• Demonstrated ability to link specific activities to desired results
• Proven interpersonal skills necessary to interact effectively with customers and employees at all levels within the organization
• Strong knowledge of insurance policies, coverage, and claims settlement procedures
• Ability to thrive in a collaborative environment with an eagerness to share ideas and support others
• Effective analytical and problem-solving skills, with the ability to assess liability and coverage accurately
• Attention to detail and ability to handle multiple tasks in a fast-paced environment
• The ability to be resilient, bounce back from setbacks, and keep pushing forward with a positive attitude

• High School Diploma or equivalent required; Bachelor's Degree in a related field preferred
• 5+ years of auto claims and/or casualty handling experience required
• 3+ years of customer service experience required
• Prior FPI Leadership experience strongly preferred
• Prior experience in coaching, training, and/or mentoring individuals preferred

• Must obtain, hold, and maintain a current Property and Casualty (P&C) or Personal Lines License in at least (1) US State required
• Insurance designation (CPCU, SCLA, etc.) preferred

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection