Corporate Business Systems Manager

JOB DESCRIPTION

Why GM Financial Technology

Innovation isn't just a talking point at GM Financial, it's how we operate. From generative AI and cloud-native technologies to peer-led learning and hackathons, our tech teams are building real solutions that make a difference. We're committed to AI-powered transformation, using advanced machine learning and automation to help us reimagine customer interactions and modernize operations, positioning GM Financial as a leader in digital innovation within a dynamic industry.

Join us and discover a workplace where your ideas matter, your development is prioritized, and you can truly make a global impact.

RESPONSIBILITIES

About this role

• Supervise Corporate Business Systems Oracle Application Technical Specialist team members
• Oversee and provide direction to our IBM AMS international consultants which provide in country level application support
• Act as an adviser and liaison for the Oracle Application Development and Oracle Database teams including both United States and offshore team members
• Coordinate support activates with Oracle On Demand, Oracle Managed Cloud Services and Oracle Support
• Serving as a liaison to senior IT management, reporting on the status of global projects, identifying issues and assessing their impact and proactively recommending solutions
• Partner with the PMO to gather and document business, user and functional business requirements to support upgrades, enhancements, change and/or fixes to existing or new CBS systems
• Planning, coordinating and monitoring the activities of outside vendors to ensure their ongoing alignment with global project and business goals
• Manage international customer relationships with supported business groups
• Assist GMF QA Team with developing and executing test scripts to verify all system functionality
• Develop and maintain system documentation, including but not limited to troubleshooting and audit

• Advanced knowledge of business processes for supported business groups
• Advanced knowledge of information technology systems, infrastructure and operations
• Advanced working knowledge of information systems and operations systems for supported business groups
• Knowledge of security methodologies, policies, standards and best practices
• Knowledgeable of best practices in information technology governance and regulatory landscape for financial institutions
• Significant experience in a large and complex business environment
• Working knowledge of all system applications
• Working knowledge of the consumer loan business
• Working knowledge of the Corporate Business solution environment
• Strong in the use of Microsoft Office software including strong ability to analyze data using Excel for reporting and data mining purposes
• Advanced ability to create and work RFC and SR tickets with Oracle On Demand, Oracle Managed Cloud Services and Oracle Support
• Advanced experience with data visualization concepts and tools
• Advanced computer skills and conversance in information technology issues

• 5-7 years of relative IT experience Required
• Bachelor's Degree in related field or equivalent work experience Required
• Master's Degree in related field or equivalent work experience Preferred