Collections Representative

JOB DESCRIPTION

We are looking for people who want to embark on a career journey where you feel like you belong, you are satisfied at work, and you are using your skills to create a positive impact. Our goal is to create remarkable customer experiences from the moment you engage a customer. Even if you've never worked in customer service, you've certainly been a customer.

At GM Financial, our Customer Experience team partners with customers to resolve complex customer or dealer concerns through an engaging and unique service experience.

This opportunity is more than a job, it's a place to build your career as many professionals have who started in this role. Most of our advanced positions in Customer Experience are filled 100% internally. If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for helping customers who need your help; apply to be a part of the GM Financial Team.

RESPONSIBILITIES

What You'll Be Doing:

• Handle inbound customer calls and resolve inquiries related to the servicing of consumer auto loan and lease accounts.

• Actively listen to our customers and offer solutions to resolve customer account inquiries while providing a remarkable experience in a fast-paced environment.

• Strive to outperform expectations, demonstrate a positive and fun attitude, and be a team player.

• Ensure actions follow company policies and laws.

• Maximize productive time by demonstrating effective time management skills.

• Engage in continuous learning opportunities.

• Competitive Salary of $22/hour plus quarterly bonus incentive

• Working Schedule:
  
  
  • 8-5 Monday Tuesday, 11-8 Wednesday Thursday, 8-5 Friday (1 Saturday per month 9-1 off set by working 8-12 the Friday before) OR
  • 11-8 Monday Tuesday, 8-5 Wednesday Thursday, 8-5 Friday (1 Saturday per month 9-1 off set by working 8-12 the Friday before)

• Day one benefits: Access to health, dental and vision benefits on your first day

• 12 weeks paid parental leave

• Company Match for 401K contribution

• Generous Paid Time Off (personal, vacation, sick, paid holidays)

• Casual Dress Code

• Quarterly Volunteer Opportunities

• On-site Cafeteria

• Fun Environment

• A culture of learning: Training and career development offered at every level. Plus, educational reimbursement
  for full-time employees.

• Family First Discount: Access to discounted prices on GM vehicles, accessories and more.

• High School Diploma or equivalent required

• 0- 2 years of working with customers in a service-minded environment