Collections Representative

JOB DESCRIPTION

We are looking for people who want to embark on a career journey where you feel like you belong, you are satisfied at work, and you are using your skills to create a positive impact. Our goal is to create remarkable customer experiences from the moment you engage a customer. Even if you've never worked in customer service, you've certainly been a customer.

At GM Financial, our Customer Experience team partners with customers to resolve complex customer or dealer concerns through an engaging and unique service experience.

This opportunity is more than a job, it's a place to build your career as many professionals have who started in this role. Most of our advanced positions in Customer Experience are filled 100% internally. If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for helping customers who need your help; apply to be a part of the GM Financial Team.

Start date: July 6th

RESPONSIBILITIES

What You'll Be Doing:

• Make outbound and take inbound calls to collect on past-due customer accounts

• Actively listen to our customers and offer solutions to resolve accounts while providing a remarkable experience

• Strive to outperform expectations with a positive attitude in a team environment

• Ensure actions follow company policies and laws

• Maximize productive time by utilizing effective time management skills

• Engage in continuous learning opportunities

• Knowledge of effective customer service techniques

• Ability to handle multiple tasks and deadlines

• Ability to maintain effective working relationships and interact collaboratively with internal and external customers

• Ability to use appropriate analysis, judgment and logic when solving problems and making decisions

• Detail oriented with accurate data entry skills

• Ability to negotiate effectively and apply effective questioning and listening skills

• Ability to maintain confidentiality

• Commit to continuous improvement of business, customer and employee environments

• Competitive Salary of $22/hour plus quarterly bonus incentive

• Schedule: Training: In office 8-5pm for 5 weeks, then hybrid. Regular schedule 3 days of 8am-5pm, 2 days 11am-8pm, and a rotational Saturday per month. Mandatory 2-3 day in office per week.

• Day one benefits: Access to health, dental and vision benefits on your first day

• 12 weeks paid parental leave

• Company Match for 401K contribution

• Generous Paid Time Off (personal, vacation, sick, paid holidays)

• Casual Dress Code

• Quarterly Volunteer Opportunities

• On-site Cafeteria

• Fun Environment

• A culture of learning: Training and career development offered at every level. Plus, educational reimbursement
  for full-time employees.

• Family First Discount: Access to discounted prices on GM vehicles, accessories and more.

• High School Diploma or equivalent (required)
• 0- 2 years of working with customers in a service-minded environment
• Previous experience in collections or finance considered an asset

• Working effectively within an AI enabled environment:
• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection