Claims Vendor Strategy Manager - General Motors Insurance

JOB DESCRIPTION

Why General Motors Insurance?

At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial.

This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience.

GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers.

• Responsible for interviewing, hiring, evaluating and directing the work of direct reports
• Develop goals and objectives for direct reports that align with General Motors Insurance key results
• Provide information regarding contract expirations and renewal schedules
• Maintain relationships with vendors to gather information needed for due diligence, risk assessments, and any other ongoing monitoring required
• Champion strong interpersonal relationships with business partners and work with internal stakeholders to support vendor oversight requirements, strategic needs, analysis, and other processes
• Work with vendor and internal stakeholders to ensure ongoing vendor monitoring activities are documented in accordance with company policy and procedures
• Perform reviews and analysis of executed vendor agreements to ensure service level compliance and other contractual commitments are satisfied
• Ensures vendor relationships and performance contribute to General Motors Insurance strategy
• Ensure the team resolves vendor disputes or issues quickly and efficiently
• Maintain required data on vendors to provide full picture of our vendor landscape, including information on vendor contracts, risks, due diligence, business owners, and products/services purchased
• Ensure accurate data on vendors resides in system of record
• Manage special projects and other duties as assigned
• Proactively identify and recommend vendor solutions and technologies to leadership that further enhance the customer or employee experience in line with General Motors strategies and goals

• Must be familiar with vendor management and relationship concepts, practices, and procedures
• Ownership mentality with a deep sense of accountability over results
• A wide degree of creativity and latitude is required
• Ability to perform comprehensive analysis on costs and benefits of project proposals and outsourcing activities
• Ability to manage multiple projects
• Ability to lead and delegate appropriately
• Ability to make independent decisions
• Strong interpersonal skills with ability to communicate effectively at multiple levels of an organization (verbal and written) on a regular basis
• Proven analytical skills and strategic thinking
• Excellent organizational skills a must
• Must be skilled and highly proficient with Microsoft Office (Excel, Word, PowerPoint)

• 4+ years of Insurance or financial services industry experience required
• 2+ years of experience in a Vendor Management department or functionally related area handling vendor partnerships required
• 4+ years of experience in claims, preferably auto claims preferred
• 3+ years of claims leadership experience preferred
• High School Diploma or equivalent required
• Bachelor's Degree or 4+ years of experience in the field or in a related area preferred