Bodily Injury Sr Adjuster - General Motors Insurance

JOB DESCRIPTION

Why General Motors Insurance?

At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial.

This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience.

GM has the largest connected vehicle fleet worldwide. In the US alone, there are currently 9M+ connected GM vehicles on the road and that number is projected to triple in the next 10 years. More than that, the OnStar system currently has access to over 900 data points from the vehicle. This surge in information about vehicles and how they are driven will revolutionize auto insurance. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion. We are serious about the safety and financial security of our customers.

This position will be posted until filled. There are 2 available roles.

As a Bodily Injury Sr Adjuster, you will investigate, evaluate, negotiate, and adjust low to moderately complex auto claims involving third party injuries in addition to first party uninsured or under insured motorist losses. You will be responsible for confirming coverage is active for the loss. You will investigate which party is liable for a loss by researching the applicable laws and regulations, interviewing the various parties involved in the loss, analyzing damage photos, and reviewing police reports. You will also be responsible for negotiating and settling injury claims with claimants or policyholders directly, or with attorneys representing them. You will work under direct supervision to perform routine work assignments and problem resolution. This is a remote position that does not require any travel.

About the role

• Provide claims service via various channels to members and third-party customers
• Adjusts low to moderately complex auto claims involving first and third party injuries to include BI and UM/UIM exposures
• Acquire and apply basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the General Motors Insurance claims handling processes and procedures
• Seek guidance from team members to resolve issues and identify appropriate issues for escalation
• Partner with and/or directs vendors and internal business partners to facilitate claims resolution
• Contribute to business goals, performance metrics, and effectively uses tools & technology
• Support workload surges and/or catastrophe operations as needed

• Experience in an inbound phone-intensive, contact center environment using a headset
• Knowledge of how to build lasting relationships with internal and external customers and business partners
• Computer literacy in a Windows operation environment
• Strong written and verbal communication skills
• Ability to implement and adapt to rapid change
• Creative, innovative and forward-thinking mindset
• Able to navigate and work in multiple systems simultaneously

• High School Diploma or equivalent required; Bachelor's degree in related field preferred
• 4+ years of auto claims adjusting experience required
• 2+ years of experience handling injury claims required
• 2+ years of customer service experience preferred
• 2+ years of California/West Coast claims handling experience preferred

• Insurance Adjuster License required